I have been a customer of NOVA and now Elavon for over 11 years with no problems, suddenly they have taken over $210.84 + $30 from my business checking account, causing it to be overdrawn and causing me to be charged fees from my bank. when I called them about this frantically - they advised me it was their error and they would issue credit. I was SO relieved!!!
When I called them I expected no problems since I have been a customer so long and never had problems with them before, and it went fine in the beginning, Mandy told me they had taken this amount from a large amount of their customers in error and were going to issue a mass credit to each customer. BUT they have no idea when. Talking with supervisors Lisa Oliver and Amber (X7867) they basically told me that it is just to bad that they took this money by mistake during a recession, at Christmas time from small businesses all across the nation and they they will issue credit some time but have no idea when. they also advised me that even though this was their mistake and they would give me my hard earned money back
"at some point" they would not pay any of the bank fees I have now incurred because of them stealing this money out of my account without authorization and not returning it once they found and admitted their mistake. they also do not return calls even if they say they will, I have still never been called by anyone at Elavon!
I would highly recommend NOT doing any business with this company.
I have been in the credit industry for over 21 years and have never been treated so poorly by anyone I have ever done business with. They are self admitted thieves.