firstly if you want to sell your house dont use these three days off work because they didn't turn up then when they did she has got the gift of the gab i will give em that after waiting another week yes a week some one turns up with the contracts they said were sole agency and sole selling in other words what ever you do they get paid plus they have in the contract and this is the killer READY WILLING AND ABLE PURCHASER this means you still have to pay them for finding a buyer even if your situation changes and you have to pull out of the sale this is a total rip off be warned bad service rip off tactics and £2000 plus vat if they do sell your house and £300 plus vat if they dont if i hadn't gone in to these contracts id be done for read the contract below and then see what the which has to say about it