Micro Center
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Category: Electronics
Contact Information
Tustin, California, United States
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Micro Center Reviews
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Dirk Julander
July 5, 2011
Customer Service
I have never experienced worse customer service in any store anywhere. All I wanted to do was to purchase a computer on my Micro Center account. When I tried to check out using my account number which I had previously done last December, I was informed that it would not work without the card. That would be just fine if anyone I dealt with there was professional and courteous; but from the manager, Chris, on down I was treated like a criminal by people who have no business being in any sort of customer service position. When the manager, Chris, is so poor at dealing with customers it is no wonder that the rest of the people are unprofessional and incompetent when it comes to customer service as well. The Micro Center website has no way to complain directly to anybody who might care. Perhaps the whole company promotes poor customer service as well. Stay away from the worst company I have ever dealt with.
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customeri
May 25, 2011
Trying to sell returned bad stuff
Argh! Bought 2 hard drives. Opened at home. One hard drive okay; another showed signs of being used before (opened pack with bolts), and lo and behold -- it turned out to be bad. It must have been returned before and then pushed back to the next unsuspecting customer. Wasted an hour, gonna waste more going to the store and exchanging it. I am very disappointed...
No, it wasn't even a "refurbished" deal or something; a usual sale.
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kolortech
May 13, 2011
Don't go there
Needed product for easter sunday. I was hoping to swing by pick up item and be on my way to visit family. the item was a clearance wieless keyboard. description said it was complete.
I have never been so angry...When the csr brought it out to me i handed him the money as I asked if I could open the package and check the item. he said sure. so as I was opening the box he proceded to check me out. I noticed that the wireless usb thing was missing. so I told him. he handed me the receipt and said I had to take it up in the returns dept. on the other side of the store. I asked him if he could just get one from another package and i could be on my way I told him my kids were in the car and I was in a hurry. he said no. so I go to the other side of the store and see a line of about 10 customers. I waited in that line for about 40 minutes. I was steeming.. I should not have been directed to the returns line because the item I purchased said it was complete. he should have called a manager over to correct the problem immediatley..
my wife and kids sat in the car for an hour. i was late to my gathering and was not able to take my kids to the beach like i promised. i will never set foot in that store again. and have already told people that i know who live in that area. about my ordeal.
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Micro Center sells stuff that breaks
May 11, 2011
THEY SELL GARBAGE
WHEN I PURCHASED ONE OF THEIR SALE ITEMS FOR EXAMPLE AN EXTERNAL HARD DRIVE OR NETWORK SWITCH IT HAS STOPPED WORKING WITHIN A SHORT PERIOD OF TIME. THE MANUFACTURE HAD GONE OUT OF BUSINESS OR WAS SOLD. THEY WOULD NOT HELP WITH THE WARRANTY. DON'T SHOP AT MICRO CENTER. THEY DO NOT BACKUP WHAT THEY SELL. IN MY OPINION THEY DO THIS TO RIP OFF THE PUBLIC.
DONT SHOP AT MICRO CENTER
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jdh1023
January 22, 2011
Customer Service
On 1/2/11 I purchased a ATI video card from the Micro Center store in Yonkers, NY. I was provide with the extra receipts to submit for a $20.00 rebate. The instructions on the receipt provided an offer code and directions to a web site (his.4myrebate.com). On 1/22/11 I went to the website but found the code and video card not listed. I called the Yonkers store and, after stating the problem to 5 people, I was transferred 4 times and disconnected by the 5th person. I called the store back and asked to speak to a manager. I was put on hold and 42 minutes later I gave up waiting.
The $20 rebate is not worth any more of my time. However, I will spend time talkin and blogging about my experience at the Micro Center
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Another Scam from Micro Center
January 13, 2011
Paid for no repair
To make a long story short, I took my computer in for repairs. It took them two weeks, and I got it back the way I brought it to them, not working. I took it to another computer store, in less than five minutes, it was working. The best part, no charge. Micro Center was threatening me to charge me more money to have it looked at a third time. I was very happy that I was able to find another computer repair shop. Never again will I take my computer to them for anything. If they cannot see the problem staring them in the face, they do not know what they are doing.
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Cadogan
November 25, 2010
Netbook Purchse That Was Damaged
I purchased a Netbook from MicroCenter on 11-01-10 in Yonkers, NY. I drove home to my house in Milford, PA to turn on the computer and notice a small round spot on the screen. I bought the computer refurbished for $199 and was told by the salesperson that I had a 30 day warranty on the netbook(Acer Aspire One). When I returned the computer to MicroCenter, I was told that it has a crack in the LCD, and that it was considered physical damage and that they couldn't help me. I spoke with managers and was told that they couldn't do anything for me. As it stands now, they want me to pay $90 for a new screen, and $60 for labor($150 total). I only paid $199 for the netbook. Why can't anyone at MicroCenter help me? I spent $200 for a defective computer and MicroCenter wouldn't try to fix the problem. They just want more money. Crooks.
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Kaleus
May 3, 2010
This is a scam by Microcenter or its refurbishing center
Microcenter in Patterson NJ is passing off non OEM 3rd party equipment as part of their "factory refurbished DS" product. I purchased the Nintendo DS for $79.99 and it was supposed to come with a wall charger from Nintendo. When I got home and plugged it into the wall it fell apart because the screws holding the recharger together were missing (had been removed and were not in the packaging)- It was only held together by friction. Careful inspection of the charger revealed it was made by "Nintondo" not Nintendo. I returned to the store (waiting in lines for 1 hour) for an exchange. The replacement was also from "Nintondo" and at that point I figured, "fine" it is refurbished as long as it works maybe I will be ok with a knockoff charger ... but when I finally returned home, the replacement does not recharge the DS at all. Benefit of the doubt has now expired - This is a scam by Microcenter or its refurbishing center. I loathe the idea of returning to the store for the 3rd time (they are far too busy - to be honest and find me a working product).
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Rimboo
April 29, 2010
As a consumer, this was the worst experience ever
Do not buy a computer protection plan from Micro Center ! Rip Off! I purchased a desktop computer in August of 2008 and had a problem with it a year later. I called for help and was transferred around for TWO Hours and then they disconnected me. Then, I was told that my protection plan expired the month before. Really? I gathered my paper work and had purchased a THREE year plan; I still had TWO years left on it. Now, I had to go through the hassle of getting a new claim # etc. all over again. After running this time consuming gauntlet, yet again I was told it was a software problem and they couldn't help me. I took the computer elsewhere and found it it was the hard drive. As a consumer, this was the WORST experience ever!!! Save yourself the trouble and the money, DO NOT PURCHASE A PROTECTION PLAN FROM MICRO CENTER!! HORRIBLE, THE ABSOLUTE WORST! SCAM and a RIPOFF!
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Prikalnos
April 5, 2010
This place is a rip off
This place is a RIP OFF! Customer service and tech support are an absolute joke. I bought my laptop here (a Sony VAIO $1999) three years ago and purchased their platinum protection plan ($500). Their sales reps smiled and congratulated me on my purchase, walked me and my purchases to the car, and explained that if anything should go wrong or happen to my new laptop, just bring it in, its covered and they'll take care of it...
Cut to December 2008, my laptop was overheating, I took the laptop back for servicing. After some confusion with passwords, I was told a week later it was ready. However, when I collected it, I noticed the same problem reoccurring. I contacted tech support and they assured me everything was fine. When I asked what tests they had run, they said they had turned it on and left it on overnight and could not recreate any of the problems. I asked them if they had tried running any programs or applications, they stated they hadn't as they didn't have the password for my computer!!!...okay...but I did give that to you.
Pan forward to March 2009, I dropped my computer, but not to worry thought, I had that all inclusive expensive protection plan. I drove down to Santa Clara and dropped off my laptop. Again, that same smile as I filled out the work order.
This time was laptop was sent out for servicing. Apparently from what I had been able to piece together from the many fragmented conversations, was that the hard drive, the camera, the case, the screen, the USB ports, the audio, the keyboard and motherboard were all damaged and the plan would be to replace them all???? It was cheaper ($1880) than giving me a replacement. Does this seem like a good idea? I explained that I didn't want a hodgepodge refurbished machine and I was assured that the laptop would be "as good as new". hmmmm...
A week and a half later, I was told, it was ready and they fed-ex'd it to me. Imagine my surprise to find, a hodgepodge of parts listed in the systems menu (and my original hard drive returned to me in a ziplock bag). I called and mentioned this, they told me to send it back and they would check on that for me. A few days later, I was sent a screen shot indicating that all was well. They sent back the laptop. I figured, everything seems ok...let me get started and download iTunes and get my music sorted out. In the middle of a very slow download of iTunes, I noticed my USB port didn't seem to working. Right about then, the laptop froze and crashed.
I called microcenter, I'm told...send it back! So Fed-Ex picks it up again, and off it goes. I asked about a replacement while this fiasco is continuing, Red informed me I would have to put a credit card down to guarantee their laptop is returned undamaged. I wonder why their laptop is so valuable and mine isn't. He informs me that my laptop isn't worth $60. That can't be right I tell him, they just spent $1880 on parts to put it back together. He chuckled and said this was the best he could do. I declined throwing more money after bad, and hunkered down for more time without a computer.
This time they said the Windows update caused the hard drive to crash. The solution they stated, was to turn off the automatic update feature which comes with Windows. Now, the problem Red Caleb, the manager proudly explained was a software problem not a hardware one, REALLY...he switched the "brand new" this one will definitely work hard drive out of the laptop and put in "one [he] knows is going to work" in the laptop and shipped it back. Well needless to say, one cannot run any programs on Windows XP (2001 release) without any updates. Without opening the box, I took it back into microcenter, 3 weeks ago. While there, I asked to speak to one of the managers, none came out. However, I was told Red had just left and Denny would call me back by Wednesday...Three weeks later, still no word...
Within this quagmire of foolishness, I had spoken to the company that does the repairs, microcenter's East Coast customer service line (Barbara and ? ), microcenter's Santa Clara manager (Red) and general manager (Denny). It's now August, I still don't have a working laptop, I leave messages, no one calls back. I have to wonder who is running this store while everyone is in meetings, gone for the day or off today?
I'll tell you who...it's dear sweet Emily (the supervisor) who cannot assist as the situation has already gone over her head and she's not familiar with my situation, but can understand I'm upset and is sorry no one is calling me back, BUT she can leave a message for Red (as he is currently in a meeting and unavailable) and Denny, well he isn't in today! Leave a message...why thanks Emily...I didn't think of that!!!
If that doesn't sum up my experience the hang up from Emily on the phone should!!
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