I went to local Micro Center located in Marietta, Georgia store on 2/11/09 to purchase a laptop that was on sale. When I arrived at the PC/laptop department there were three salesmen on the floor, two of which appeared to be assisting customers. The store had very low customer traffic and there appeared to be sufficient staffing. When I approached the two different salesmen to help me locate an available salesperson in the PC/laptop dept., I was immediately told "I am busy with a customer...SIR!" and was ignored. All I wanted was for either to contact another sales associate who would be able to assist me. I waited for approximately 15 minutes and still there were no sales associates in sight. I approached another store employee who was doing inventory. He immediately checked for availability of the laptop and about 10-15 minutes later informed me to pick it up at the register. While I was waiting, one of the sales associates who was actually helping a customer introduced the general manager, John Kale, to the customer. I observed the pleasantries exchanged between Mr. Kale and the customer (the exchange lasted about 5 minutes). Mr. Kale then approached me as if i was looking for a job and asked me if I had been helped. At this point I was pretty disgusted and just said "yes, someone has helped me." He responded by just saying thank you, handed me his card and immeidiately walked away. He didn't extend any extra effort like he did for the previous customer. This kind of selective treatment can only be characterized as discriminatory. For this reason, I will never go to MicroCenter again to make ANY purchases of a substantial dollar amount. It is clear to me that customer service comes with a price...you don't get any for $400. This store got a failing grade... BUYER BEWARE.

I bought an OEM Samsung notebook drive from MicroCenter 1.5 years ago, with what was supposed to be a three-year warranty. The drive failed. Samsung said it was a 'grey market OEM' that was not supposed to be sold in the U.S. I took the drive back to MicroCenter, but they refused to accept any responsibility or make any kind of refund or exchange.

Moral of the story: Do NOT buy OEM products from MicroCenter unless you like gambling.

I never notice this company's existence until recently.I decided to give this company a try not because of word-of -month but because of their Ads mailed to my house.
Normally, I don't buy computer parts from stores like Best Buy, Fry's, or Micro Center, because their staffs are normally lacking of computer knowledge, and their customer services is not as good as private owned local computer stores.

I finally made it to their Duluth store to shop for Father's day present. There were sales representatives walking around the store, but no one seemed care to say Hi or try to help me. I went to the notebook section in the back, tried to get someone to help me to look at the Acer laptop in their Ad, but I waited for 15 minutes, and again, no one seemed care!
And when I finally got to talk to a sales about the laptop I want to buy, they told me: " Oh, we don't have the one with Web cam in stock, all we have is the one without Web cam."!

WHY DID THEY PUT THE MODEL WITH WEB CAM IN THE AD? What a dishonor, tricky company Micro Center is! I was right, companies like Micro Center is not worth to even spend time reading their Ads, all they want is to trick customers to go to them, and when you got there, they would come up with excuses for those TOO GOOD TO BE TRUE deals they advertised on their Ads! I will NEVER read their false Ads, or go to Micro Center again!

On December 13, 2008 I purchased a Sceptre 22'' LCD Monitor at the Micro Center in Wesbury New York. I pay a total price of $174.00 with the applicable tax and a rebate of $40.00 as advertised. All the necessary paper work and receipts were mailed to the Sceptre Rebate Offer. It's almost 4 months now and I haven't receive any rebate from the Sceptre. I contacted the Sceptre via email but nobody respond or email me back stating my issue with the rebate. The Micro Center are aware of these rip off practices by this Company but they said it is a third party so they are not responsible. That's totally unacceptable.

I was surprised to see Micro Centers rating so low when I looked it up. I don't recall ordering anything form them online, but I do shop in the store a lot. Everyone is always very helpful and friendly, and they have prices on some things that are way less than anywhere else, like flat screen mounts.

I have also returned my fair share of items to the store, just because they didn't fit my needs, and I have never gotten any kind of hassle or charge for doing so. A few years ago I went there looking for an LCD HD TV, and the deal they had was so good I bought a second one that I really didn't need. They were $2000 TV's that had almost $900 worth of discounts and rebates on them.

I have always been very pleased with them, and they are absolutely the best place to go for computer stuff now that CompUSA is gone. Maybe they are different in different locations or online, but I wouldn't hesitate to recommend them.