EXTREMELY POOR CUSTOMER SERVICE

I went to local Micro Center located in Marietta, Georgia store on 2/11/09 to purchase a laptop that was on sale. When I arrived at the PC/laptop department there were three salesmen on the floor, two of which appeared to be assisting customers. The store had very low customer traffic and there appeared to be sufficient staffing. When I approached the two different salesmen to help me locate an available salesperson in the PC/laptop dept., I was immediately told "I am busy with a customer...SIR!" and was ignored. All I wanted was for either to contact another sales associate who would be able to assist me. I waited for approximately 15 minutes and still there were no sales associates in sight. I approached another store employee who was doing inventory. He immediately checked for availability of the laptop and about 10-15 minutes later informed me to pick it up at the register. While I was waiting, one of the sales associates who was actually helping a customer introduced the general manager, John Kale, to the customer. I observed the pleasantries exchanged between Mr. Kale and the customer (the exchange lasted about 5 minutes). Mr. Kale then approached me as if i was looking for a job and asked me if I had been helped. At this point I was pretty disgusted and just said "yes, someone has helped me." He responded by just saying thank you, handed me his card and immeidiately walked away. He didn't extend any extra effort like he did for the previous customer. This kind of selective treatment can only be characterized as discriminatory. For this reason, I will never go to MicroCenter again to make ANY purchases of a substantial dollar amount. It is clear to me that customer service comes with a price...you don't get any for $400. This store got a failing grade... BUYER BEWARE

placed the order on Aug 2, 2008
They offered a choice foreither store pick up or mail order
I selected in store pick up and gave credit card details
Online receipt with store pick up status came immedietley
Next I received email confirmation for order receipt.

When I went to the store to pick up the product ..The manager says they made a mistake in the online offer and the priice has changed. They have already cancelled the order and sent me a email.

Checked my email again and the cancellation part was there . The reason for cancellation shown was it is out of the stock
If you look at their website ...it shows 40 in stock at the same store.

Micro Center is playing games with the customer. They take your credit card details, acknowledge the order at a special price and cancell the order to get higher price for in stock items

On June 3, 2008 I purchased a CPU - AMD Phenom 9850 black from Tom Ardeljan (salesperson) along with a motherboard and memory. I got home installed the items and when I booted up the computer stated it was a 9600 Phenom. I checked the box that I just opened and it appears the box was resealed. The CPU serial and the box serial did not match because the CPU inside was a lesser valued item. IT is a slower and buggier version of what I thought I bought. I then called the store the same day and explained what happened and they told me to bring it back. When I arrived customer service said the manager went home and to come back the next day. Since I needed the part that day I bought another CPU Phenom 9750 anticipating a return of the other product. I came back the next day and spoke to the sales manager Gino Lavino and was told that he cannot accept the return because the CPU inside was different than what it said on the box. Since it has been opened he cannot tell if I put something else in the box when I went home. He suggested I call AMD and I was sent home with the CPU. I called amd and was instructed to call consumer affairs. At the end of all this I am stuck with a product I did not intend to buy in a box that does not match the product. I asked them if the product was returned before and they said no. So somewhere along the way someone opened the box and put something else inside and resealed it.

I bought a power spec 30" TV and it is towards the of warranty (bought a 3 year extended warranty). The screen constantly turns off at home, yet when I brought it in to microcenter to fix, they tell me there is nothing wrong with the TV and won't fix it. Gave me some BS about it probably not getting "Clean" power at my house which causes the screen to turn off. I asked my Samsung technician who came over to look at another TV in my house, and he said that was a bunch of BS. I am never buying an extended warranty from them again or anything for that matter. They do not provide adequate service at all and simply refuse to fix my TV probably because the warranty only has one month left. I even recorded the TV being broken and they still won't believe me!! Unbelievable! Microcenter, u lost a customer.