I tried to buy your software and ordered it through the inteenet, thinking that it could be possible for you to dowload it in my pc. But when I tried and give you my VISA card info I received a note from you that I already had it and it could not be done. You had my VISA card info and I did not received any info from you that is had been processed. So as my security was about to be done I went to another company that help me dowload their product.
Now I see a charge for $69.95 dated 12/06/09. This the second try to contact you about this charge for a product that was neveer delivered.
Thank you for your help in resolving this problem.

Yolande Roy 12/20/09