Microcenter
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Category: Services
Contact Information
United States
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Microcenter Reviews
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AbstractCure
June 2, 2011
Sold me a 7 years old game for $59
It is May 2011. I bought a game for my little kid at a Microcenter store in Westmont, IL. The game title is: Sim City 4 Rush Hour Deluxe for Mac. I looked at the price ($59), looked at the box (nice and shiny), asked the sales person if that is something I could present to my 5 year old kid - no problem he said. So I bought it. It turns out the game is about 7 years old and doesn't even match the resolution of a 3 year old iMac 24". That means everything in the game is kind of stretched to fill the screen. My Intel iMac goes at 1920x1200. I called the store and they wouldn't let me to return the game. Well, on one hand I should have been smarter and do a research beforehand, on the other hand I think I was taken advanatege of, as nobody mentioned that the game was made for a G5 Mac and therefore expects much older hardware. From my experience I must warn you to do a really good research online before you step into a Microcenter store. I don't think the approach they are taking is one of the good business practices.
- You could say it is my fault. Yet in the store I expect certain level of service. When I specifically ask the sales rep about the game, then I should get a straight information right there, so that I know whether or not it is something that is going to work for me. Obviously that's not happening in the stores nowadays. Next time I'll shop strictly on the internet. I'll save on taxes and the level of service is going to be the same, except no waiting in the line :-)
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Bking
January 21, 2011
No customer service
I bought a motherboard from them about 5 months ago. It has a 3 year warranty. When it went bad, I took it back to exchange it. They told me they have a 30 day exchange policy and that I should contact the manufacturer. The manufacturer told me to take it back to Microcenter. So now I have been ripped off twice. By the board manufacturer, and by Microcenter. Microcenter has no way to contact the main company. You are at the mercy of the store manager. As a result, I see no reason for me to ever shop at Microcenter again.
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Adie
January 12, 2011
Return disaster
I walk in Micro Center in Marietta, Ga. Dec 24 to exchange a USB adapter but looked around to find a line or location for returns. I did not find one, so I stood in a long line to get to the Cashier about 20-25 minutes only to be told that returns are handled over there ?? There where and she pointed to another line. I requested a manager, as the cashier had an attitude and when the manager came over, she advise that they are not trained to do returns and have to go over there, , , again pointing. I requested a store mamager and she pointed to the bottom of my receipt. I could have kept my 20-25 minutes if they had signs up pointing for returns and more plesant cashiers and managers. f you doent want toi work, there are many people who would love their jobs and make me feel like you want my repeat business. I finally get to "Over there" and wait in line another 20 minutes or so. I must agree that Alexander V. that handled my return did apologize for any problems that I may have experienced and will do what he could to get me out as fast as he could an dless than 3 min I was out of line and on my way. You know i told everyone comming in about their customer service and my job and my church and i have to go on Facebook and tweeter. I wish i had gotten that mamagers name and she was mean and rude and never should have treated like that. Put up some signs to guide your customers, especially when you know there are going to be returns.
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dragon2020
October 18, 2010
Advertisement not accurate
I just bought macbook pro from microcenter. According to the ad - http://www.microcenter.com/single_product_results.phtml?product_id=0334909
It should have included the software, but when I bought the item.
I had to buy the iLife software separately and inside the box all there was a Macbook Pro, power cord and power adapter.
I just found out and im extremely disappointed called Microcenter and they say it's supposed to be like that.
Which is bogus and if I return the item I will be charged 15% stocking fee.
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Micky
April 27, 2010
Sold me a cracked screen and would not fix it
I purchased my macbook from Microcenter and discovered a crack in the screen about 1 1/2 in up and 6 in to center, but you can only see it if there is a complete white background. Tried to return it and of course they told me I damaged it. It was only on my desk, never carried anywhere, used for less than 2 weeks. I have used laptops for 20 years and I DID NOT DAMAGE IT. They walked me through the typical, pets do it, you closed it with a pen inside (no corresponding mark on the PC), so I ended up having them repair it, After it was repaired, they wanted $180 more than we agreed on to fix it. Had several blow-out arguments with the manager who repeatedly hung up on me and they finally agreed to honor the price they quoted me. BUT I PAID TO FIX A PROBLEM THEY SOLD TO ME!!!
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johnconnor
March 20, 2010
purchase denied for denying residence info et al
I was looking for a full version of Microsoft Windows 7 - (plain vanilla –non OEM)
I ask a employee and the employee asked about have I recently bought a computer, replied yes, told me I should have a OEM copy, replied I do but still would like to purchase a full copy, told me to stay where I was...
Moments later his manager and a obvious "cyber-licensing" cop whether it was the Fairfax county white collar crimes division or just a typical jar head federal law enforcement officer, ask me the same questions, gave these two the same replies, I would like to make the purchase...got interrupted by the jar-head about pirating software and wanted to see some ID, I utter a wha?? NO. I would like to make the purchase if you don't mind? Hello? Their response was no identification; no purchase...any more questions? I shook my head walked away more like I was encouraged to leave.
It was embarrassing especially when one of three Fairfax County marked cars trailed behind me... Now is it any wonder if the Police have my license number I could have easily walked back into the store since they have my ID & residence and made the purchase?
Amazing first impressions are everything; if you look like you’ve got money to burn (funny a store w/ grocery carts for compulsive gadget geeks) they will give you the VIP flag ship 1st class treatment. If you look like the hacker type, they’ll call HLS & interrogate you, they lost a purchase of 300.00 dollars, pocket change to them probably. I'll never go there for any purchase not even for mouse pad.
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EdwF87
January 14, 2010
Does not honor their warrany
Purchased an HP Pavillon laptop from MicroCenter and purchased their 3 yr warranty. When the wireless stopped working, the laptop was taken for repair and has since been taken for repair 4 times. The longest the "repair" worked was about 6 wks. Currently the problem has reoccurred 2 wks after the last repair.
When trying to sell me the warranty the salesman said that if the computer was sent in for repair 3 times, MicroCenter would buy it back. That is completely untrue. MicroCenter will not buy back the computer and wants to send it in yet again for yet another repair. I'm a student and need my computer. I will never purchase another product from MicroCenter again.
Customer service is a joke. They will not help me. They are rude.
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EdwF87
December 1, 2009
Wrong item
I purchased a BFG GTX285 Video Card (package was sealed)at the Microcenter in Westbury, New York, Salesman was Leslie, When I got home and opened it, I was shocked to find a Used EVGA 8800 GTX inside. I took the item back and they refused to exchange it for me, at this moment I am out almost $400
I am in the process of contacting American Express to dispute the purchase, Hopefully they will credit my card as they are usually very good with that.
In a last ditch effort before I take legal action I will go back to the store tomorrow and speak with Pablo (I was told he is the only one that can ok an exchange.
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Pac
February 24, 2009
Beware of MicroCenter re-stocking fees
Bought two LCD monitors ONLY because a salesman at this store recommended them. Big mistake. It was nearly impossible to read text on either monitor, especially at bottom half of the screen. (In the store, they display monitors only with a DVD of colorful fish swimming around coral.)
Returned both, and told returns clerk that monitors were awful, and told him why. I was charged a 15% "open box" fee. (Clerk told me the fee was noted in tiny print on receipt.)
When I complained about the "open box" fee to the manager, I was told, "If a customer asks, we tell them." Do you believe it? I NEVER, EVER would have bought them had I known. Now, that's $50 down the drain.
I got this advice from another customer, who had heard me complaining: "You always have to say the product is defective in order not to be charged a restocking fee."
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August 12, 2008
Order online pickup service badly broken
I ordered an expensive item online at www.microcenter.com and after several hours, no e-mail acknowledgment of order was received. I called store and was told a salesperson would call me back. Salesperson, to their credit, was able to place item on 24hr hold. Next day, still no e-mail from online store, however I was able to pay for and pickup product. I basically ended up in the old brick and morter and phone order pipeline. The e-commerce pipeline is clearly broken at Microcenter.
The online inventory did seem to match what the store had on hand. I was told the online order was canceled (because the CC company thought it was fraudulent). A week later e-mail arrives saying order is ready for pickup. The company representative at the central 800 number can't cancel the order and apparently can't message the store nor do anything about it. The 800 representative can give me the phone number for the local store. I called the local store, their advice is don't pickup the order and it will cancel itself. They either were not interested or were not able to manually cancel the order. Mean while there is a credit hold on my card. Next call is to the credit card company. Argh...
Microcenter is trying to compete with the other chains like Circuit City with their online order, pickup locally and Microcenter has thus far a very poor operational setup.
This is a real negative to their image, perhaps they should pull the service until they can prove it works.
- Real unimpressed
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