Microsft Xbox 360

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(1)
Category: Electronics

Contact Information
New York, United States

Microsft Xbox 360 Reviews

September 13, 2008
Support System
Check out this email I had to send, crazy story, Microsoft's support is rediculous

Hello,
Thank you for taking the time to read my email.
I hope I get through to someone, because your phone support is completely not helpful and my story will show you why.
First off, both mine and my brothers Xbox 360 broke within 1 week of eachother, for no apparent reason, different outlets, rooms etc. Surge protectors were in place, no mistreatment of the device, vertical position to allow airflow.
We are very loyal microsoft fans and have supported your company for a long while now.
His xbox support was completely fine, he sent his in, first email he received worked.

On the other hand my xbox has not been so lucky, I received an email opened it before the 10 days and it did not work.
Another two days go back since I was busy, I call again and your support associate doesn't understand what I am saying, I told him I needed a new email and he said he couldn't handle it and put me through to a supervisor.
Now 40 minutes later, I emphasize 40 minutes, would you like to wait on the phone for 40 minutes to receive another email? I finally get on the phone and express my dissapointment and he assures me I will have a box at my house overnight. I was relieved until four days went by and I never received a box. Now I called up again and they said we apologize you had a system failure. Now this completely blows my mind, your service representative says I cannot process the email right now so we will need you to call back tomorrow, so you are going to inconvenience me twice? I took the blow again and remained positive always being very nice to the representatives.

I call back give the reference number and they said the email was sent, once again i never received it.
I call back a week later, they apologize for the inconvenience, they said something happened again, but rest assured my representative this time was sending it personally and i would have it in 24-48 hours.

If you can guess, i haven't received that email either.
Its hotmail and I have checked my spam, i'm not computer illiterate it has just been unfortunate.

My problem here is now you have inconvenienced me out of a system that i payed 300 dollars for, the money i have spent on games and accessories eclipses 200 dollars. So now it has been over a month. Still no email, still no help.

I would like compensation, and if not I would like to send an email to a news channel to shed light on the illegitimate support your are running.

I'm very displeased with the support and do not think this is correct.

Let me know what can be done.
Thank you for your time.

Sincerely,
Foti

Write a Review for Microsft Xbox 360

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt

REQUESTED REVIEWS

REVIEWS BY CATEGORY