A couple months ago I purchased Lips for the my Xbox 360. If you don't know, Lips is a karaoke game in which you and your friends sing along to lyrics on the screen. The box and advertisements for the game state 1-6 players can play the game at a time. As a singing game, I was led to believe that meant 6 could sing. You can even purchase additional microphones. I had friends over to play the game, for which I also purchased additional songs, but we had problems getting more than two players able to sing at a time. I examined the manual and found nothing. We finally did some internet research and eventually discovered, on non-microsoft forums, only 2 players can sing at one time but four others can use the controllers as "noisemakers." The manual discusses the noisemakers, but nothing anywhere on the box or in the manual states that singing is limited to 2 and the only possible way to play beyond those two is as noisemakers. It's all about singing and using the microphones.

After the failure at the party, I contacted Microsoft pursuant to contacts listed on the consumerist.com, speaking of my displeasure with the deceptive and misleading advertising and asking for a refund for which I'd gladly return the game to them as my entire reason for purchasing the game no longer existed. A week later, I was contacted by a member of Microsoft support. The gist of the response was "Microsoft does not see this as a problem. but buy our new version of the game, it allows up to four to sing!" I walked through each element (the box not containing that information, which a reasonable consumer would be looking at, the manual also not containing that and finally needing to research on completely unrelated sites). And the response was the same.

I've been a loyal xbox consumer. I've gone through two red rings of death and always supported Microsoft because the response and support has always been positive on their end. After this, I no longer am.

I'd like to make it known that Microsoft was deceptive in their dealings with this game and warn others away from it.