On or about February 27, 2009, my computer crashed and I had to re-boot the entire hard drive. I lost all my software, including the Microsoft Office 2007 Home and Student package that I had purchased from DRI Windows Marketplace on March 12, 2008. Unfortunately I am unable to find my receipt for this purchase, or the confirming email that shows the order number; but I do have the credit card statement that shows this purchase of $149.95. I have been trying to email the company from which I purchased the software, in order to try and gain access to my "digital locker". They have answered my emails a couple of times, but they indicate they have no record of my purchase, and are also very slow in getting back to me. Today (March 11, 2009) I contacted my credit card company to see if I could dispute the charge from a year ago, and they are working with me on this.