My 15 year old Son worked all last Summer and part of Winter to buy this X-Box 360 Elite and the intercooler ( a good system should not need an intercooler!) and has had nothing but problems with it. Now we are having to send it back to Microsoft again for more repairs
(the system was only 3 months old when the first problem occurred). I advise all Parents not to waste the money on this console, for within a couple of months, if not sooner, you will start having problems with it...connecting to DSL, reading discs, signing into your account, downloading anything that you purchase...which if a download fails, you don't get reimbursed for it...and then some. And their customer support is a joke. Half the time you cannot understand them because they talk too fast or are not very good with their English. And you never get the same person twice, so you have to go through the "issues" all over again with someone new who then tries to tell you something else is wrong! They try blaming it on you internet provider most of the time. They tell you that if you do not have a "Major" internet provider, that you will always have issues going online. If that's the case, then why don't they list that on the box? I bought the extended warranty ($39.99) and we have been dealing with Micro Soft again now, since July of this year, trying to get them to send us their shipping box so that we don't have to pay again to ship it. Each person I have talked to has told me that they will get that box out to us that day. I faxed them the receipt numerous times as requested, showing that it has not been a year since we bought it and that they are still resonsible for it's repairs. Each time I have faxed it, they tell me they cannot read it. I have faxed it from several different places. It is now September, still no shipping box, and they have told me that it is no longer covered by them and to return it to K Mart and let them repair it! Micro Soft has "doodled" around letting our warranty with them run out and now are trying to shift the resonsibilities onto K-Mart. After seeing what problems X-Box has had, I helped my Son by a Playstation 3 and boy, what a difference in graphics, getting online and customer support! We called them just to see what kind of service we would get from them, and we were impressed. We have not had one problem with this system and we have had it for about 6 months. We have been die hard Playstation people since the beginning and we still have our Playstations 1 and 2...and they still work! So, I advise anyone to investigate the numerous issues with X-Box before purchasing one. You'll be surprised how many others have had the same problems as we have had.