Microsoft Xbox Live

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Microsoft Xbox Live Reviews

Harrypoudel July 5, 2011
Charges without consent
I purchased a gold member for 3 months talking to him on the phone and i mentioned him i am going to purchase it just for three months . My xbox was gone after 3 months but XBOX live kept on charging me without my consent they enrolled me on automatic payments . while calling customer service they dont agree on giving refund and they put my call without resolving . You cannot take consumers money without their consent .
Vicki Harrington May 6, 2011
Fraudulent charges
3 charges to our checking account on the same day totaling 75$. We do not have xbox
Crismogo April 16, 2011
unauthorized and illegal charges
Two charges from Xbox live to my account both were unauthorized and illegal. They were for $49.99 and $4.99. I do not own nor have ever played an Xbox. I think PlayStation Rules! I've only purchased from Microsoft an upgrade to my windows 7 yet the charges go back to the same merchant number...the scheme is... illegally charge us...use the money until the illegal charge is questioned...then delay giving it back while using it...isn't this an old fashioned Bernie Madoff? Can you say pyramid scheme...are you proud Bill?
Rhonda Woodfine April 13, 2011
Money stolen from my bank acct.
Just like many other people on here I was a victim of the " 2 transactions" xbox scam. I am livid because of the loss of money not just from my bank account but also because as a nurse I had to take time off work to deal with this, therefore losing even more then the two lots of $80.80 that I originally suffered. I went to the police station and reported the theft - they weren't exactly interested but I insisted on making a report. They said the scams are probably from Russia or Eastern Europe ( or maybe here in the U.S. - shouldn't somebody at least investigate this?) Then to add insult to injury Bank of America carried out their own investigation and have concluded that it was a genuine transaction and are going to take the refunded money back! I told them to look at this site - I've obviously done a much better job of investigating this then they have. I don't even own a bloody xbox, for gods sake! I hope these idiots that are raking in the 100's of thousands of pounds a year need surgery real soon... they have no idea how much pain I can cause them! Bastards!
debbie Corum March 30, 2011
charges
I am being charged 4 times at 10.91 including the monthly rate of 21.84 the monthly rate is ok I am concerned with the other charges . I dont know why these charges on my credit card. Please let me know what these charges are for. you can contact me @ 865 776 1831 or email me @ [email protected] Ther charges are on 3/11/2011 and 3/12/2011 and 3/17/2011. These charges are coming out of my credit card and i live on a budget so I really would like to find an answer as soon as possible.
flight2480 March 26, 2011
Unauthorized purchases
The day after our usual monthly automatic debit for Xbox live, three charges totalling $219.97 were charged on my card through same account. Had to cancel debit card, &all MS accounts frozen for 10 days till resolved. My first thought was Inside Job, due to timing & same problems in2007 by employees. Hope we get it back; do not like having to tie bank card to Live account. Can't MS robo-call to verify non-automatic purchases?? Would save a lot of problems.
tchut March 7, 2011
FRAUD
A 3a.m. debit to my checking account in the amount of $80.80 was made to my account through my husbands debit card. We do not even own an xbox. there was also a charge of $1 that may be linked to the same company. We had to close card and get a new one isssued.
Anita Lipscomb March 2, 2011
Unauthorized withdrawals
Someone has been using my Bank card making unauthorized transactions of 35.98 and 10.99 on March 1st, 2011 and February 17, 2011.
COURTMCSE February 24, 2011
Fraudulent Charges on Bank Account
Three fraudulent charges for 6000 XBox Live points showed up on my bank account on February 24, 2011. Fortunately my bank alerted me to this fraudulent activity within 30 minutes of the charges and shut down the account. They provided the 800-469-9269 phone number to dispute these charges with Microsoft XBox Live. I do not own an XBox or have an account so I had to navigate the auto-phone answering maze to get to a customer service representative. He was courteous and polite but it took over 30 minutes on the phone for him to lockup those account charges and generate Support Case Numbers to start the fraudulent charges investigation on their end. He stated that it may take 5 to 7 days for them get back to me and refund the charges. Meanwhile me account is locked out and and I can not purchase anything online until I get a new card. This was NOT Microsoft's fault but their XBox Live system is open to this type of fraud. This is a big inconvenience but I sure am thankful for my bank's fraudulent activity monitoring department.
sdouros February 12, 2011
Over $200 in charges
I do not own a xbox. I am a single mother with 2 small babies, ive never bought anything from this site. I have charges starting back in November 2010 until today 2-12-11. I have contacted my bank and they suggested i contact Microsoft about these charges. In november, there wre 2 charges for $10, in january for $10. Now in February alone theres about 10 charges equaling $204.81. I am filing a police report with my city department. I would like to get my money back from you guys authorizing these charges, that i have not.

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