My fiancee was bought a Zune 80 gb from his sister in September of 08. In December of 08 the Zune would not charge. I called the Zune department and they offered to send me a box (3-5 days) for them to repair the Zune. I received the box in 5-9 days. When I received the "repaired" Zune the paper inside said it as repaired with a replacement Zune. I got the Zune, hooked it to the computer after charging it and it does not work. I, again, called the Zune department and was told we do not give refunds, but we will repair it for you at no cost. Then I found out that they are sending me a "compatable" device, but they are not going to give me a new one year warranty on a device that they are sending me, and I have no idea where it came from. I am very disappointed in this product and if it is not resolved (MONEY BACK), I will be filling a lawsuit. I will also be posting this so other Zune purchasers, who are having the same problem (and there are many), to file suit with me. I called Microsoft Money back guarantee department and was told they are hanging up on me-and did! We paid over 350.00 dollare for this product and we are not being given to resolution to our problem.