I purchased the Microsoft webcam VX-5000 from the closest Office Depot. I attempted to install this "plug and Play" Webcam onto my computer, I followed the instructions and was diverted to a website filled with more instructions, after 12 days i said enough is enough, so i took the unit back to Office depot before 14 days, right when i brought the unit up to the counter i was quickly told that i "could not return the unit because i opened the box." So really like software if you open it it is yours NO MATTER WHAT, I was not asking for cash, i returned the unit BEFORE 14 days. I WILL NEVER BUY A SINGLE THING FROM OFFICE DEPOT AGAIN, I called the corporate head quarters and mentioned that i did not want them to send me a single advertisement or mailers, yet i still receive mailers. I will shop at Office Max or Staples even though they are 10 MILES FURTHER away, I shopped at this store for so long had laminations done, bought hundreds of dollars worth of product from them and they made their decision to shaft me for $50.00, they are a poor business and they will never get my business.