Microtel

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Category: Travel

Contact Information
1003 Lonnie Abbot Blvd., Ada, Oklahoma, United States

Phone number: 580-436-9900

Microtel Reviews

UrsK87 January 21, 2010

Bad service

We made reservations to attend a PBS taping in NH and reserved a room at the Microtel in York, Maine. We called today to cancel the reservation as my dad is in the hospital as an emergency and needed surgery. He has cancer. When we called to cancel the reservation, they told us I needed to provide medical proof including doctors name, patients name, prognosis and a phone number to call to verify the accuracy of the information. What happened to privacy these days?

I faxed the information to 866-743-0159. The 'customer care' person at the other end I spoke to today was Ed. I am sure he is just 'doing his job' but what right does a company have to ask you to provide propritory information?

I faxed my dads doctors name, phone number and contact person to them to validate. I have instructed my dads doctors office to inform me when they do call and to document the questiosn asked. The doctors office was to only confirm the patients name and that he is in the hospital, which he is. We are going through so much stress right now and to have to deal with this, its cruel.

I am not finished with this fiasco.

C. Smith April 18, 2009

Dirty Hotel Room

The room was dirty, carpet stained and I kept my shoes on until bedtime. There were 8-10 long black hairs in the bathroom and a few in the shower. The heater kept making a loud clicking noise like a fuse, about 50 times a minute. Even on just the fan it kept clicking so I turned it off and dealt with no heater throughout the night. I was right next to the lobby and there were people laughing, talking all night. Without the noise of the fan/heater I had to sleep/doze with the TV on to drown out the outside noise. Woke up with backache from the rock hard mattress.Paper thin/dingy bath towels. Next morning I put money into vending machine and it took my money. Went to the lobby and told the young man that it took my money and he looked at me and said "Sorry" with lots of attitude. I said "What did you say". He repeated and I said "That is the last straw" and proceeded to tell him everything wrong with the hotel/room. I will not stay there again. Go down the road 1/4 of a mile and spend $20 extra to stay at the Holiday Inn. I have stayed at this Ada, OK hotel before and had problems but this took the cake.