My Amana microwave, model no. AMV1160VAS2 Serial TRY 1210666 has never worked properly. Two different repairmen at two different times have comea and taken it apart, each spending three hrs. appiece from AE factory. It's still in pieces. A senor repairman was supposed to show up on April 1 and never did. The people renting our apartment waited all day since no exact time was given to them. They are furious with me and the AE factory and will not let anyone else come. I am without a microwave and angry renters. This is absurd .
You have not solved my problem ----- Forwarded Message ----
From: Susan Milla <[email protected]>
To: [email protected]
Sent: Thu, January 28, 2010 6:11:47 PM
Subject: Fw: Multisite Contact Us Email, requires an answer


----- Forwarded Message ----
From: Susan Milla <[email protected]>
To: [email protected]
Cc: brittany Lewis <[email protected]>; chris milla <[email protected]>; [email protected]
Sent: Tue, January 26, 2010 6:02:21 PM
Subject: Re: Multisite Contact Us Email
Reference to AMANA Microwave
Model:AMV1160VAS-2
Series:TRY-1210666
Listen, Jena B.,
The microwave is not even working yet.It has not been repaired.

Let's talk about extensions after it's fixed or better yet replaced! Do you know how annoying it is to have someone in your kitchen for over 6 hours and not having any postitive results?

By now( I'm sure you have paid him more than the worth of the microwave and still he must come back whenever you get the back order of parts in.)We have no idea when that will be. It may well take 6 months!

Thank you for contesting my email but I hope you will come up with a more satisfying solution.


________________________________________
From: "[email protected]" <[email protected]>
To: [email protected]
Sent: Tue, January 26, 2010 4:55:54 PM
Subject: RE: Multisite Contact Us Email

Dear Ms. Milla:

Thank you for visiting the Amana web site. We appreciate hearing from you.

We apologize that you had to have a repair on your Amana microwave so soon after the date of purchase. We design and manufacture products to last for several years, but unfortunately man-made products are not perfect and failures can occur regardless of purchase price, age, or brand label. While we strive to produce the best product possible, it is impossible to predict the life of any one part. Since we cannot guarantee that parts will never fail, we provide a strong warranty to assist our customers with the repair cost. The manufacturer's warranty covers the repair or replacement of any part which is defective due to workmanship or materials for a specified period of time.

Based on your comments, an extended protection plan is not in effect. While an extended protection plan cannot prevent a failure, it can prove beneficial if costly repairs are needed outside of the manufacturer's warranty period. To restore your faith in the Amana brand, we are offering to extend the manufacturer’s warranty for six months with a no-charge service plan. The Service Plan would begin immediately after your manufacturer’s first year warranty expiration date and would cover any functional failures which might arise during the coverage period. We have updated your account records to reflect this warranty extension offer. Please let us know at your earliest convenience if you would like this extension. If you accept the extension, you would contact the Customer Experience Center to arrange for any service appointments during the extended coverage period.

Thank you for contacting Amana.

Sincerely,
Jena B.
e-Solutions Specialist
Customer eXperience Center
http://www.Amana.com
(866) 616-2664 (866) 616-2664


* If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.


[THREAD ID:1-BRUIC8]


-----Original Message-----

From: [email protected]
Sent: 1/25/2010 09:18:12 PM
To: [email protected]
Subject: Multisite Contact Us Email

The email for [email protected].

First Name: Susan
Last Name: milla
Comments:
We have a microwave oven under warranty that does not work. We only used it two times. Two different men from AE factory have come to work on it. Both stayed 3 hrs. just to say they needed to order more parts. I am very tired of this unprofessional service. Why cant you change the microwave? Its obviously never going to work properly.
Optin method: No

Optional Information
Address 1: c/o B. Lewis 5440 N. Ocean Dr.
Address 2: aprt.1204 Aquarius
City: Singer Island
State: FL
Zip: 33404
Phone: 9082462946
Model: AMV1160VAS2
Serial: TRY12 10666

Thank you,
Whirlpool
d .