Beware of this company they are not the customer at all. The company was delvered but not installed I had been calling them for months to get them to install my dishwasher. It is still in my storgage unit wainting for installation. Also they are alaws closed for people to contact them. THis company does not care about their customer. If you want to be pulled in every direction use this company.

Miele is out for your blood I am so pissed off. I will never buy from them ever again. Stay away from them.

Do not use this company.

I got a brand new machine, in a brand new home, new subdivision. I was calling Miele to find out how to get rid of the smell in my clothes, they recommended using vinegar and do sanitize wash, did it, did not work, they recommended using a descaling product, tried that did not work. Each time I called they suggested different things and nothing worked. Each time I called it was at least 20mins wait. Many times I had to put the phone down as I was calling from work and can not spend that much time on the phone.

Now they won't do anything, they are totally rude and unhelffull on the phone. They promise to call back and never do.

I spent so much money on a machine that they advertise they have the best service in the industry but I have never had worse service. They were rude and refused to listen.

I will never buy any Miele products again and recommend that no one buys there products ever.

Six years ago I bought a Miele G692 SCU+. I was told it was the best of the best, that would it last from 15 to 25 years. However, after a year it broke down with water intake problems, but recovered without the help of the Miele-mechanics, who could not identify the problem. The same problem reappeared this year, and still the Miele expert could not identify the problem. After 10 minutes of casual inspection using a computer with wires he suggested a renewal of the interior parts, for almost the price of a new dish washer. Of course I rejected this expensive option, so better buy a new machine, which was also recommended by Miele. I had carefully explained all details of the problem by phone and Miele had promised to do the repair of this particular thing. But the only thing I got out of the “Miele expert consultation” was the conclusion that Miele is expensive, unreliable and cannot be repaired for reasonable price. For that information they charged a very high fee.

Miele should have the background knowledge to predict this outcome of the “repair exercise”, and warned me not to hire them. I got the impression that no serious attempt to make a repair was done.

I refused to pay (twice in writing). They scared me by sending the bill to a debt collection agency, with no foregoing warning to me, although this is a violation of Danish legislation. They raised the already high fee with 50% by adding reminder fees to the bill (it came up to some 170 Euro for 10 minutes of lousy service).

I got so scared, because I am a retired person with a low income. A trial might be too costly for me, so I gave in and paid the bill. I am so pissed that one shall accept any incompetent service from a big company, because they can scare you with lawyers, if you are poor. They can always argue that the damage is so big that a repair will not pay, and that you should buy a new device. I suppose that this is more profitable for Miele and it makes life easy for the repairman. Miele should be honest about their policy. I am disappointed that the Miele dishwasher only lasted for five years.

Perhaps I should have been more suspicious to Miele, because I had a similar experience with a washing machine some years ago. Miele could not repair it, but somehow I made it work again myself (by chance). I will try to get my money back through the Danish “forbrugerankenævn” (“The national consumer agency”), the fee of which is within my economic capability. But I cannot afford to engage a lawyer.

Miele sent a so-called engineer who saw mouse droppings and alleged that the wires were chewed and therefore dangerous and the machine should be scrapped. I checked the fuse after he had gone and it was blown and the machine worked. An alternative company sent an engineer (£60) who diagnosed a blown suppressor which he removed and the machine has worked perfectly ever since. Miele sent a bill for £120 and refuse to withdraw it. I am not sure what to do except refuse to pay and am writing back to them although their letter had no contact details at all on it.

We purchased the Miele KFN8462SD because we decided to replace our 12 year old Zanussi when we were doing some changes to the kitchen. I wish we hadn't! This fridge broke down after 3 years and needed a new temperature sensor which cost GBP180 including fitting. It spluttered on for another 8 months before the temperature controls died. All in all the most expensive mistake I've ever made in the kitchen. I've replaced it with a Bosch which cost GBP199. Wish I'd done that the first time!