I called "mike diamond" to have a toilet repaired. The first time I called was the day I wanted service. I filled in the information on the web site and waited for a return call. None came. Two days later I called for an appointment. I knew exactly what I needed to repair the toilet. The "ball/cock" is the insides of the toilet that holds then releases the water. Cost at a hardware store is between 30 and 70 dollars.

The first indication I had of a potential problem is when the operator told me the plumber would be out to "diagosis the problem." I told her it did not need a diagnostic evaluation. I knew what it needed. So the plumber comes out, on time and smelling good, but that's about all. He quotes me $565.00 to repair the toilet or $1, 200 to replace it. Mind you this is a $200.00 toilet at home depot and does not need replacing.

In addition he now wants $76.00 for the "service call." At that point I tell him where to put his service call. I call my local plumber who charges me $165.00 and comes out on the weekend.

It appears that "mike diamond" is nothing but a referal service to plumbers willing to operate under that trade name. They dramatically overcharge and are a compete rip off. I should have known that anyone who spends as much money advertising as they do has to charge more for the service but triple the cost is rediculous.

My shower drain was blocked. I new their name from radio advertising. Their advertising is all about the smell good plumber, but their work smell like they are out there to rip you off. They showed up and clean my shower drain in the 2nd floor and they broke the drain pip and ruined my ceiling on the first floor and my furniture. They said it will cost $1100 to fix the drain pipe but, since we cause the leak will are willing to charge you only $770.00. They broke the drain pip and didn't want to fix it, I talk to a person at their main office his name was Amir he said do what ever you want to do we have lawyers. I had someone else fix the drain pip for $75.00. Now it's going to cost me good amount of money to fix the ceiling and furniture. Don't trust these people they smell like CROOKES.