I travelled to Singapore on Singapore Air. They are a Star Alliance partner so you earn Voyager miles. One would assume that when you book the flight and provide your voyager membership number, one would be credited with the miles. I now need to book a flight using these miles and they have after 2 months not been credited yet.
So I call the toll free number and am told to POST by registered mail ( I mean really) the physical boarding stubs to Voyager, so that they can confirm that I was actually on the flight. I asked if I could scan and email the stubs, but it seems that was too much of an inconvenience.
One week later (today) I have made 5 calls, of which 3 were immediately disconnected and the other 2 placed on hold and then disconnected.
I even emailed proof (boarding passes and Post Office receipt) to a supervisor Shaun Pretorius...this email bounced as they are having server problems!!!
WTF is going on there???? Does anyone work there????
Member number: 2596950
Update: 1 month later and still nothing