I ordered a prom dress from this company on 3/6/11. They received the money on 3/12/11. The time for delivery has come and no dress. I asked for the order to be canceled and was told that it was and when I went to check on the order again tonight have found nothing has changed and in fact was told that the dress had shipped. When I asked them to stop lying to me I was asked if I would like the order canceled so it is obvious that they were trying to pull a fast one. I asked for a refund and was first told it would be 48 hours and then 72 hours to process and 2-6 weeks for my financial institution to process it...sounds to me like another line of garbage.Needless to say Prom will be this weekend and I have no money to purchase a new dress and no dress. I have gotten nothing but the run around from this company and will never purchase anything outside the USA again!

Florence from Kumasi, Ghana . this site has the worst customer service reps I have ever dealt with in my life. I order 3 wedding dresses December 2010 and now its 16 march 2011. still no dress and to refund. each day I contact the customer service I'm told something different. its like I'm talking to a different person each time and they have no record of my complains. I'm very frustrated and don't no what to do so please anyone help

Order was placed 29 days and the product has not been recieved. Several emails between myself and the company were made. They assured us that the merchandise would arrive soon. They sent two emails with two different delivery dates. After the second failed delivery I attempted to speak to an online customer service person. After several attemps i was able to communicate with one. They informed me that the dresses were not shipped. Which meant that both dresses would not arrive on time for my childrens homecoming. The company was quick to charge my account the day of the order September 15th but will not answer emails or send the product.