I am a very cool calm and collected person, but Milanoo has just taken me out of character! I am livid. My wedding is right around the corner and I gave explicit instruction of the style of dress as well as the color I wanted. When I received my dresses they were the wrong color. I requested lilac and the dresses I received were hot pink!!! They instructed me to take a picture of the item and send to their dispute department. 4 weeks later, I got an email from them saying they did nothing wrong and that I would not be reimbursed my $300!!! Prior to ordering, I purchased Milanoo's book of fabric swatches the make sure I had the right color! That was useless be cause they still screwed up and refused to give me my money back. PLEASE DONT WASTE YOUR TIME AND MONEY WITH THIS COMPANY!!! I AM VERY DISAPPOINTED. I'M NOW TRYING TO FIND DRESSES FOR MY BRIDESMAIDS!!! THIS IS SO WRONG ON SO MANY LEVELS!!!

I ordered 3 bathing suits in early December for a trip i was taking in Mid january (more than a month later). My order number was en-uk_1012180355_627. I was told I would get my order in 7-10 days. After 3 WEEKS of nothing, I chatted with "Peggy" who told me that I would get my order on January 1. It didnt come. So "Peggy" told me there was an issue and it would be delivered January 3rd. It didn't come. I tried calling the company and the phone was busy THE WHOLE NIGHT. So I decided to go to JC Penny and buy a new suit. I left for my trip and the day I came back my suits were delivered. THIS WAS 35 DAYS LATER. I have been trying to return the suits ever since. No one understands my problem. No one will help me. Since I can't get through to them I have tried to have them call me...NOTHING HAS HAPPENED. AwFuL experience. Please shop locally...DO NOT USE THIS COMPANY...TERRIBLE

This company is AWFUL!!! I found a way to get some help though. CALL THEM!!! Don't use the exact number on the site because its wrong (probably on purpose). The real number is 011-862-865554192. It doesn't have a normal ring sound, its sounds closer to a busy signal sound. They panic when you call. You would have to call after 8pm EST to reach them due to the time difference.
Here's my story; my 17yo daughter found the prom dress of her dreams and only wanted that one. So I broke down and decided to buy it. I signed up for their emails which stated I would get $30 off my first order and the site was offering free shipping. I had to pay extra because none of the sizes were even close to my daughter since she has a small frame. While on the site I saw a bunch of costume jewelry for 99 cents and figured I would grab a bunch as stocking stuffers. I ended up buying a total of almost 50 items. I tried to place the order but the site kept saying 'error'. The free shipping was about to end and I could not get an answer through the company's live chat or email address. When I received the email with the $30 discount it stated it was to be spread out over multiple purchase times which was NOT stated ANYWHERE on their site because I made sure by reading every section over and over. So I called my cell company and added international calling (good thing or I would of been killed by the cost of the many calls I have had to make - plus I found the correct international code on Verizon's site). After making them put a manager on the phone named 'Steve' (probably not his real name) and explaining over and over (because no one there speaks English very well) that if they don't follow through with their statements I would go to EVERY business agency that could and would stop their ability to sell in the US. The company relented, allowed me to email my order (which I was smart enough to pay for through Paypal), and gave me the free shipping as well as the full $30 off my one order. They email me back my total so I can pay through Paypal, but it was almost 4 times the amount it should of been because they stated the prices were posted wrong on their site. I called yet again and informed them that was considered fraud and they needed to give me the advertised prices. Finally they said they would honor those prices. I thought everything was going to be fine now...I was wrong!! First I get an email stating that a few of the items are no longer being sold and they have none in stock. I called yet again after I saw they were still listed on the site but instead of 99 cents, they were now $5.99. They stated someone must of 'forgot to remove them'...they are still listed there now, over a month later!! By this time, I was sick of having to call a fight for everything that they should of honored in the first place. But since I already paid and my daughter only wanted that dress, I just picked a few more of items I had already chosen (they again tried to hit me with the highly inflated prices). Once I pointed out that I chose items I had already picked so they had no choice but to follow through with that price, they completed and sent my order. I got my order and I have many missing items, my daughter's dress that I paid extra for to be custom made had only had a small plastic clip added with only 3 stitches to hold it (which broke immediately) while leaving almost 4 inches of extra material including the bone framing it had because it was a strapless dress, the dress does not look like the picture on the site and either do the jewelry I bought, all are made very cheaply to the point that the part of where the earring goes into your ear on many of the earrings is only a piece of raw metal slightly bent and I'm worried if any are even safe to wear because of high lead or other toxic metals that they are most likely made from. Yet again I called and emailed and I'm still getting the run-around!!! I have no clue when this NIGHTMARE will end!!! I just want the items I paid for so I NEVER HAVE TO DEAL WITH THESE IDIOTS AGAIN. If anyone knows where I can get this jewelry tested please post so I can make sure its even safe to have. DO YOUR SELF A FAVOR AND STAY AWAY FROM THIS COMPANY!!! NOT TO MENTION ALL THE HEADACHES AND HIGH INTERNATIONAL PHONE BILL!!!

I ordered my wedding dress from them on 08/13/09. Ordered white and a stock size 10. Was sent a white dress with black trim instead. I immediately contacted customer service as my wedding was quickly approaching. Instead of letting me return it, Milanoo offered me 10USD. I guess they figured that only 10% of the dress had the completely wrong color. I went back and forth with them and was offered a full refund finally. Of course I never got it and they refuse to answer my emails or calls now. They said they sent it to my specifications even though I didn't request BLACK on my wedding dress. The sash is not removable and is sewn into the whole front of the dress- a black band of trim. They are criminal. HORRIBLE company. Recieved the dress on 09/11/09 and had to find something on ebay for my 09/26/09 wedding.

Here is a copy of my original order...
Order:
en-uk_0908141233_87
Shipping Address: xxxxx janine
United States
California xxxxx
xxxx
xxxxxxx

Your Selected Shipping Option:
>EMS
>Estimated ship date for this item: 2009-09-01
>Estimated delivery date for this item: 2009-09-07

Comments:
Please send the dress in white with a white sash. Thank you!

I orderd a large white vinyl catsuit from this online company and they sent me a small size that would probably fit a 12 year old child. Large is 6-12, this was around a 2.

They are a China based company, when I contacted them about an exchange, possibly getting a XXL that would be around the size of an L in their size structure they told me 'we do nothing wrong, you get a large' and would'nt take it back.

Don't waste your money on these Commie gangsters.