Milton Ruben Toyota

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Category: Automotive

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Milton Ruben Toyota Reviews

csra November 24, 2010

Poor Service

I took my '05 Sienna to Toyota and spoke to the service advior, Dana Kent, who I explained my problem to. I told him my passenger side sliding door would not close properly and that I knew of a Technical Service Bulletin that described the procedure to fix the issue. I also advised Mr. Kent that I had an extended warranty and provided the information necessary to contact them. Mr. Kent said he would call me. Later that day he did call and told me that there was a cable, the motor, and a hinge that needed replacing to repair the door, but that the warranty company would only pay for the cable. The TSB outlines the part number and procedures to fix the cable without ordering the motor. I understood the hinge needed replacement, but that seemed to be almost an afterthought. After a number of calls between me, Kent, and the warranty company, I understood the problem. It seems that Kent was trying to sell me the motor that didn't need replacing at my costs - still the hinge was an afterthought. The warranty company advised me to take the vehicle to a different dealer as they suspected Kent and Milton Ruben Toyota were trying to convince me to buy an unnecessary part. The warranty company's inspector looked at the van and agreed to pay for the cable, but I was not sure that was the problem. I took the vehicle to Bob Richards Toyota in North Augusta, SC and described the problem. I also detailed my discussion with Kent and Milton Ruben. The service advisor at Bob Richards called me to say that the hinge was the only part in need of replacement and questioned Kent's motives. So, a $2400 bill that would have cost me $1900 was repaired by my own costs of less than $400. I am satisfied with the outcome and glad I discovered Milton Ruben's distrustful business operations and Dana Kent's refusal to admit when he had been caught.

Gossel August 17, 2010

Do not go to Milton Reuben Toyota in Augusta, GA to buy anything

I purchased a 2010 Tundra Double Cab on January 23, 2010 and in the contract I wanted leather seat ($1400) installed after my $1000.00 check cleared on the end of the month of January 2010. So when my check cleared I started calling to see when my leather would but installed. I called Dennis Wiles, the saleman that sold me the truck on the last week of February 1, 2010, and he said that he had called CC Top company and schedule to have my leather installed on February 8, 2010. So I called to CC Top to confirm my appointment, CC Top staff told me that no one had contacted him about installing any leather seats for me . So CC Top took my information to call Milton Ruben Toyota back to confirm. So a day went by and I still did not hear from anyone. So called the saleman, Dennis Wiles back the next day and he said that February 4, 2010 is the date of my appointment. So I got off early from my job to go to get my leather seats installed on February 4, 2010, and Dennis Wiles called me back stating that CC Top had to order my leather and it would not be installed until Monday, Februaury 8, 2010. So by this time I told Dennis and CC Top to cancel and give me my money back for the leather. It was way to much hassle to get this done. The dealership lied to me. It did not stop there though. I called Dennis Wiles to get my money back from the Dealership and he transferred me to his mother in the finance department, and I left a voicemail stated to refund me my money. I didnt receive a call back until today when she stated that if I dont get the leather then she will have apply the money to my auto loan. I held the party of my bargain but the dealership lied about scheduling my appointment, and I even got off my job . I have contacted the Customer Retention department and I am going to called Toyota President and VP until this gets resolved. Do not go to Milton Reuben Toyota in Augusta, GA to buy anything.