Minds of Media
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Category: Other
Contact Information
Charlotte, North Carolina, United States
mindsofmedia.com
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Minds of Media Reviews
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justnotright
September 9, 2010
Incomplete website/Refund
TOTALLY UNPROFESSIONAL AND THIEVES!!! I hired these ladies to build a website. They took my money for something they couldn't build and refused to issue a refund for that the portion that they couldn't do. Kelly Williams went balistic on the phone and start screaming when I asked for a refund of that portion. The website looked horrible with typos, terrible layout, etc. When I asked where the refund was, they blocked my email address. Kelly also threatened to call the police because I asked for a refund of the portion that she couldn't complete and said that I was harassing her. It was the craziest experience. They are very nice as long as you don't have a change or aren't satisfied with the product.
It's ashame that so many people are experiencing the same thing with them (the police thing, blocking of emails, etc).
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RippedOff Customer
December 10, 2009
Undeliverable Products after receiving payments
I paid for this company to design a website for my company. In return, the product was nothing like the websites on there site-in terms of quality. When I sent an email to Kelly Williams, who I had been working with for the past 6 months, she was "no longer available". Therefore, her sister, Kimberly Williams, contacted me to say that she just needed some additional wording for the site to complete, but never addressing my dislike of the website design as a whole. After sending several emails trying to settle the dispute (requesting that they make revisions or refund money), I received the following email from Kelly Williams before blocking my email address:
"I see you sent some emails, but I am NOT opening them. It's probably full of the same NONSENSE you've been saying about the projects you refused to address months ago. STOP MESSING WITH US! You keep playing games on the phone and on email. You went off on one of our partners months ago and hung up. The last time I had a conversation with you, you weren't making any sense whatsoever. You went off on me and hung up on me also. That was months ago on August 20, 2009 and today is the first time we've heard from you since then. We completed the projects with the information you gave us. We have emails from you saying how much YOU LOVE what we did for you. You received the FULL PROJECTS and we have proof of it. You still owe us $1000. WHERE IS OUR MONEY??? You refuse to pay what you owe. Anything and I mean ANYTHING you do to us, we will FULLY RECIPROCATE!!! YOU REFUSE TO PAY US WHAT YOU OWE US, SO DON'T CONTACT US AGAIN and DON'T HAVE ANYBODY ELSE CONTACT US!! "
Now anyone in the right mind would think why would a customer continuously contact a company over a period 6 months but owe them money yet refuse to pay. It does not add up. Additionally, Ms. Williams clearly stated that she WAS NOT going to open emails. NOt one time had they ever requested additional information becuase they never completed or made corrections to the project that was requested.
This company has great sells skills and good working relationship until you express your dislike for their product, and it becomes personal. At that point, they cut you off (refuse to answer phone, block your emails) and keep your money. They have even went so far as to remove their PO Box address from their website- which is BIG RED FLAG as well. Please note I sent thousands of dollars via pay pal on three projects with their company and have never received one complete product.
The email above says it all.
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November 8, 2008
Incomplete brochures, scams and lies
This person/company would not allow me to make revisions to my designs of my satisfaction for 3 of the designs that I purchased. And on one brochure design they allowed me NO REVISIONS AT ALL. They just sent an email saying that it was done, and that's it!
I hired them as a design firm but when I asked for corrections they were not willing to fulfill.
The person that I spoke with, Kelly had a so what type of attitude and even sighed several times and even argued with me about not making revisions to my designs.
On one set of designs original proofs were sent yesterday I asked them to change the fact that my company name was entered incorrectly (They spelled "Thomas" when my name is "Thompson". So I sent them back of course to handle what is not just a typo but a completely different name, when I sent them back to revise and asked for a final set of changes they refused to make any more changes. THEY ONLY MADE 1 CHANGE.
Then the next day they send me a separate brochure design via email for another business and ALLOWED NO CHANGES AT ALL - not even one for that business.
So ultimately I received no hard copies and an incompletely design that was not even allowed revisions to all designs.
They were not willing to help me fulfil my design and were very argumentative. They allowed no corrections on most of what they provided, just emailed me some jpegs and that's it - refusing to correct or change anything. Now I am out of $200 with no product that I can use due to her negligence, unprofessionalism and unwillingness to even make modifications (what kind of design firm doesn't give a proof that you can modify?)
I said that I would dispute the charge via Paypal and she then blocked my email from sending to her in her AOL account. This from a professional service provider?
Then because of me disputing the charge with Paypal we went from her poor service to her also slander by saying that I "physically threatened her" and that she would call my local police department. It is unbelievable how unprofessional these people have been.
She allowed me no revisions and now she said that I physically threatened her by saying that I was going to dispute the charge?
They are very unprofessional!! Use at your own risk.
Joe
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