I requested a trial offer, paid the shipping. Nowhere did it tell me what the automatic cost would be after 10 days. Those 10 days start in their warehouse so by the time you receive the product, most of your trial period is gone. I didn't want it, tried to a return # to return it and was advised by trial period was over and I could not return it. The girl on the phone, Ashley, was extremely rude. I tried calling again and spoke with Wendy. They won't hear no. I mailed that trial shipment back, return number or not. I'm sure it is back in their warehouse awaiting shipment to their next victim. They are refusing to return my funds, funds I was not aware of and did not approve. I asked for a supervisor and conveniently there were none to speak with. I'm not done fighting this scam but I wanted to get my complaint in. They are Mineral Elements and their phone # is 888-649-1878 and they are located in Allentown, PA.

while i was online doing a survey one of the things was to try some of there offers so I seen the ad for mineral elements and seen that it was only $1 for a sample offer so I thought I'd try it to see if it really worked but no where on the ad did it say I would be enrolled into the mineral elements club and after a 10 day trail I'd be charged $90+ so I called in to cancle my membership and was told I was a day late on cancelling and would not recieve a refund but I'd no longer would be charged for anymore products I need help getting my money back

Called in because i never did receive my product via mail they state that the post office delivered they left the package at the front door and when i returned home it was not there . i called to notify them and lyndsey was extremly rude to me and said she was not going to help me so then i requested to speak to the director she did not want to give me the information and finally she did i just want to cancel this and i dont want anything to do with this product and i do not authorize any charges to be applied dut to the fact i did not receive my product i would appreciate a response oherwise i will fo to the BBB
THANKS
VALENTINE MARQUEZ

DO NOT FALL FOR THIS!!!
I did this trial as part of an offer from a company I trust. I read the terms and agreements and had the understanding that I had 10 days to try the product before cancelling my membership. I received the product on the 20th, they say I received it on the 16th, and I cancelled on the 27th having tried only twice during that week. I noticed however that I had a charge of $90.41 on my card on the 24th. I emailed customer service on the 27th about the charge receiving the next day a confirmation of my shipment. It was the first one I had seen. I called customer service that evening, the 28th, and was told that my trial period was 10 days from their shipping date, the 12th, which according to her meant my trial period ended on the 22nd. In order to cancel my membership and have not other charge than the shipping, I would have had to return the product and cancelled by the 22nd, according to them.
When I explained that this was not the way I understood the trial to be based on what I had read, the customer service rep had me read the email I only received on the 28th having me go down to the returns and refund policy, the first I had seen this part of the agreement. I stated clearly that I had to have returned the product as well as cancelled within 10 days of their shipping to me. This is during peak holiday shipping and nothing has mailed faster than a week unless overnighted. They were unwilling to make any concessions. I am still shipping the product back. I will continue to fight to get a refund, even if I have to go to my bank and work with them to stop these guys.

Just like all you others they get the credit card information then they go take more
and more from the acct. then they first stated. I hope that others read about these crooks
before it happens to them.