MINERAL ELEMENTS

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1 stars
(45)
Category: Lifestyle

Contact Information
North Carolina, United States

MINERAL ELEMENTS Reviews

pissedoff23 October 23, 2010
never order anything
Never order anything from this company they are a fraud. They scam innocent people out of their hard money and don't give u your money back when you ask for a refund. They should be shut down
unsatified customer October 10, 2010
10 trial period
This company is bad, I sent off for the free trial and they had a rep call me to comfirm the order and the correct address I inform the rep my address and than I proceeded to tell the rep that I wanted to cancel my membership before the 10 day trial period. The rep failed to give me the cancel form and said that all I had to do was return the merchandise back to the address. The rep also stated that they will document my disenrollment. 2 days later my account was debited for 130.41 I called the the customer service number and they said that they had reps call an verify the address but they had no access to list any cancelation on my account and could not refund me my money. This company is fraudulent and Have no good business practices.
Please do not send for any trial offers for mineral elements.
LadyLindaLu September 7, 2010
UNAUTHORIZED CHARGE
I wanted to try an different kind of make up besides bare minerals. So I found this make up site for Mineral Element DO NOT EVEN THINK ABOUT IT DO NOT SIGN UP, DO NOT TRY IT OTHER WISE THEY WILL CHARGE ADDITIONAL FEES TO YOUR CREDIT CARD, Thank god I used my paypal card, I had to put in a dispute in order to get my money back. This company tell you that it is only a $1.00 trial for a 14 day period, they charge the $1.00 then the next day they charge you another $3.95 for who knows what, and if you do not call them within the first 3 days, they will charge your account the full amount, I am sending it back return to sender. What is even worse when I did go to use the makeup, after I took off the plastic that covered the holes, I made sure I snapped the plastic lid back on, then when I went to shake the container that holds the makeup, into the lid, just like they say to do, the lid came completely off and I had makeup all over my sink, everyone of those containers where just like that, THAT EVEN PISSED ME OFF MORE. I called them this morning because of the holiday weekend, I told her I did not want it, she wants me to pay to send it back, BULLSHIT, I glued the box back together and wrote on it return to sender, this has not been opened, never ordered, let them pay the fee for trying to rip me off, and for trying to sell a faulty product. WORST THING I EVER ORDER OVER THE INTERNET. PLEASE DOUBLE CHECK ALL SITES AND COMPLAINTS BEFORE YOU ORDER, IF I WOULD HAVE DONE THAT, I WOULD HAVE FOUND ALL THE COMPLAINTS ABOUT THIS PRODUCT HERE.
anna anders August 21, 2010
ordered their $1 online make up kit and they withdrew $130.40 from my atm account i made a copyof their $1 offer
I ordered their $1 trial offer and they withdrew 130.41 from my atm account, they also promised me $500 unemployment chek for ordering
Julia Justice August 6, 2010
UNAUTHORIZED
I was offered a advertisement for a Dell Laptop if I took three trial orders, as I got into this further after giving my debit card information .I realized this was just a scam. The companies offered were Netflix, Ivory white teeth, Mineral Elements, Beauty X 3. I called all the companies and canceled all the product I documented each C/S rep I spoke with and time. I had no problemswith Netflix or Ivory White. However Mineral Elements charged my account and said that the order had been shipped. I never recieved recieved any order and I have called and spoken to more than one person, apparently the confirmation# given to me for canx was for just the membership only, which is a crock. I made myself very clear that I did not want the product at all. They told me that I was suppose to call back within a certain amount of days or the order could not be refunded. Which is completely contradictive to their rules say 10 days to canx the order period. I called the same day and now they say I called two days later. Eden Cosmetics is a RIP OFF company and Mineral Elements is assciated with them so they are just as much a {RIP-OFF} ALSO !!!
msmlss76 July 29, 2010
Hidden fees
BEWARE OF HIDDEN FEES!!!
I canceled within the required 10 days (note they are NOT business days). Their system did not register the cancellation, therefore it has been less than 24 hours and they are charging my account $130.41
The very unhelpful lady, stated as a courtesy she would refund half... REALLY, HALF... for something I canceled.

In reading others concerns, most people have only been charged $69 NOTE it is going up!!

Here is how it reads on my bank statement;
VISA Min EleXXXXX4894

$130.41


Good luck, I hope you do not get caught in this scam.
jfkglk July 13, 2010
unapproved debit charge
i started an order but never confirmed it and they still took my credit card and charged me $4.95 to send me a make up kit which I had given final cofirmation for.
D767468 June 19, 2010
Credit Card Rip-Off
Tried Mineral Elements as a trial. They charged my credit card $130+ before the trial period was up. Now I can't get my money back.
U have got to b Kidding!!! June 15, 2010
not free
I called to find out how to apply cause they did not send anything to explain... ( I am not one who wheres makeup) come to fing out that my FREE trial was going to cost me not only 9.95 for shipping but $125- ! You have got to joking... I canceled asap and they want everyting back...the makeup the brushes everything and you get stuck paying for the shipping both ways to you and back.
This company is a joke and ripping customers off. Never again. To cover my butt I also canceled my credit card. To anyone considering this forget about it.
pamonthepit June 3, 2010
Will not refund/hidden 10 day return
$120.00 value what a joke. Ended costing close to $140.00. Tiny amounts and I mean tiny. Ended giving to a friends daughter for her first try with make up. I just hope she doesn't have any reaction to it.

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