2/18/2008 8:40:29A.M.CST. This message confirms that your membership in the Purity Beauty Club has been cancelled. To ensure you are not charged for your trial, please follow our Return Policy instructions at http://www.mineralscience.com/pop_return.html

Your RMA Number is: rma-1667137
This RMA Number must be clearly written on the outside of the shipping box AND on the RMA form on the reverse side of your shipping invoice.

Thank you for trying Purity by Mineral Science

Sincerely,
Mineral Science Customer Service Department

If you have any additional questions, please call us toll free at 888-694-4171 or email us at [email protected] . Our Customer Service Team is available Monday through Friday from 9 AM to 5 PM EST.

2/18/2008 I have been trying to call your company, you have fools working for you. I call and am told that all the customer representatives are busy, to please hold and you call will be answered in the order it was received, and then I get cut off. I WANT MY MONEY OF $59.99 PUT BACK INTO MY ACCOUNT NOW!!! I CAN NOT MAKE IT ANY PLAINER THAN THAT. I received a stupid letter or rather E-mail this A.M. regarding this stating this account is officially closed, good since I never opened it to begin with. I am going to try one more time to call and if I get cut off this time I will be in touch with the FBI as Well as my Banks Fraud unit.
I want my $59.99 put back into my account TODAY, while it is in pending situation it can be done today, stop that payment, I did not authorize it, and what is this bit about trail, I have already gotten that and paid for it in the amount of $7.95. Now you had better do something or else I will turn you in as a fraudulent company who misrepresents themselves. I am going to try one more time to call, if I get cut off, It's on you head not mine.

2/18/2008 Again I am e-mailing, now when I called I am told you are closed for President's Day. What is the matter with you? I simply don't understand, I first get told that all Customer Representative's are busy with other customers, they tell me I am being put on hold and will be answered in the order of phone receipt, then You Politely HANGUP ON ME THIS HAS HAPPENED $ TIMES TODAY. If you take out my $59.99 out of my account, I WILL TURN YOU INTO THE FRAUD UNIT OF THE FBI, I am tired and I am tired of fooling with a bunch of idiots. DO NOT TAKE MY MONEY FROM MY ACCOUNT> I CAN NOT MAKE THIS ANY PLAINER. NOW IT'S YOU TURN, DO SOMETHING. OR YOUR COMPANY WILL BE INVESTIAGATED AND I HOPE YOU WILL BE SHUT DOWN. I EXPECT TO HEAR FROM YOU AT ONCE. STOP THAT PAYMENT WHILE IT IS STILL PENDING, AND DO NOT I REPEAT DO NOT CHARGE ME A RESTOCKING FEE, I WANT MY FULL $59.99. I HAVE HAD TO FIGHT PEOPLE LIKE YOU IN THE PAST, SO YOU HAD BEST NOT TRY ANYTHING WITH ME. I AM MAD, AND I WILL STAY MAD UNTIL YOU GET MY MONEY BACK INTO MY ACCOUNT.

2/28/2008
BEVERLY J HOLLINGSWORTH
5396 Lexie STREET
MEMPHIS, TENNESSEE 38116-9045

Now I have a real bone to pick with your company, WHOM I feel is a stupid, sham. You put me on hold 2/28/2008 at 1:20 P. M. and at 1:58 P.M. I started getting this, You are the first caller in the queue, please hold for the next available representative, (I spent over 2 hours on my cell phone which that cost me money too), now finally at 3:45 P.M. I get connected to a KATHY, I ASKED FOR HER LAST NAME, SHE HUNG UP ON ME, NOW I AM TIRED OF FOOLING WITH YOU PEOPLE. THE NEXT PERSON YOU WILL HEAR FROM IS THE FRAUD UNIT OF THE F. B. I. AND I HAVE STILL NOT RECEIVED THAT SO CALL PACKAGE I WAS CHARGED $59.99 WHICH WAS TAKEN OUT OF MY BANK ACCOUNT ON 2/19/2008, WHICH I MIGHT ADD SHOWED UP AS PENDING ON MY ACCOUNT ON 2/15/2008. IF YOU DO NOT TAKE CARE OF RETURNING MY $59.99 I WILL TAKE YOU TO THE BETTER BUSINESS BUREAU AS WELL AS THE F. B. I.
I FEEL YOU AND YOUR SO CALLED COMPANY IS NOTHING BUT SHISTERS YOU PRAY ON PEOPLE, GET THEIR MONEY AND THINK THEY WILL GO AWAY. I AM NOT GOING AWAY. IF YOU DO NOT ANSWER ME OR REFUND MY FULL $59.99, YOU WILL BE INVESTIGATE, THIS I CAN PROMISE YOU.
AND AGAIN I HAVE NOT RECEIVED A $59.99 BOX FROM YOU, I DON'T WANT ANY THING
FROM YOU EXCEPT MY MONEY OF $59.99 PUT BACK INTO MY ACCOUNT.


Sent this on 2/25/2008
I AM RESENDING THIS E-MAIL, AS OF THIS DATE, I HAVE RECEIVED NOTHING FROM YOU, I E-MAILED YOU THIS A.M. HAVE NOT HEARD FROM YOU, YOU TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE, YOU HAVE DISREGARDED MY WELL BEING AS WELL AS MY MONEY, YOU HAD NO RIGHT TO TOUCH. NOW, I DON'T WANT ONE THING FROM YOU EXCEPT MY MONEY PUT BACK INTO MY ACCOUNT, YOU CAN PUT IT IN THE SAME WAY YOU TOOK IT OUT.


I am at a loss for words, I did not order this $59.99 kit, I did order one for $7.95 on 2/4/2008 AND I received it on 2/6/2008, but I did not at that time join. If you think I did then you are very much mistaken. I want my $59.99 returned to my account immediately, and while it is in the pending stage, which it is, you can stop that payment. I want no further kits for you, I feel you misrepresented yourselves. I will be calling the number 1-866-363-6797. And it would be worth your while to adhere to my demands, I would hate to turn you into My Banks Fraud Unit as well as the FBI's Fraud Unit. I have had to get them involved prior to this mistake on your part. As I have stated return my money to my back account immediately.

2/27/2008: You have chosen to ignore me!! Redeposit my MONEY IN THE AMOUNT OF $59.99 AT ONCE, YOU TOOK THIS AMOUNT OUT OF MY CHECKING ACCOUNT WITH NO AUTHORIZATION FROM ME, PUT IT BACK AT ONCE, THE SAME WAY YOU TOOK IT OUT. I HAVE NOT RECEIVED ONE ECKNOWLEGEMENT CONCERNING THE MONEY. I AM GIVING YOU UNTIL 12:00 NOON TODAY, TO PUT MY MONEY IN MY BANKING ACCOUNT. TO ME YOU ARE A SHAM AND I HAVE RECEIVED NOTHING FROM YOUR COMPANY. IS THIS THE WAY YOU DO BUSINESS? WONDER HOW MANY OTHER COMPLAINTS HAVE BEEN LODGED AGAINST YOU.

In a message dated 2/25/2008 6:06:45 P.M. Central Standard Time, Bevjo38116 writes:

I AM RESENDING THIS E-MAIL, AS OF THIS DATE, I HAVE RECEIVED NOTHING FROM YOU, I E-MAILED YOU THIS A.M. HAVE NOT HEARD FROM YOU, YOU TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE, YOU HAVE DISREGARDED MY WELL BEING AS WELL AS MY MONEY, YOU HAD NO RIGHT TO TOUCH. NOW, I DON'T WANT ONE THING FROM YOU EXCEPT MY MONEY PUT BACK INTO MY ACCOUNT, YOU CAN PUT IT IN THE SAME WAY YOU TOOK IT OUT.


I am at a loss for words, I did not order this $59.99 kit, I did order one for $7.95 on 2/4/2008, but I did not at that time join. If you think I did then you are very much mistaken. I want my $59.99 returned to my account immediately, and while it is in the pending stage, which it is, you can stop that payment. I want no further kits for you, I feel you were misrepresented. I will be calling the number 1-866-363-6797. And it would be worth your while to adhere to my demands, I would hate to turn you into My Banks Fraud Unit as well as the FBI's Fraud Unit. I have had to get them involved prior to this mistake on your part. As I have stated return my money to my back account immediately.

I want money returned, I have not received anything from your company, you have blatantly taken money out of my checking account and as a result I will have checks bounce, do you even care? NO, you do not. But this much I can tell you if my money is not returned to my account no later than 2/27/2008, I will refer this matter to the Fraud and Account Tampering Division of the F. B. I.
Beverly J. Hollingsworth








In a message dated 2/21/2008 3:29:04 P.M. Central Standard Time, [email protected] writes:
Dear [email protected],

Thank you for your request.

We have received your request for cancellation. Your account has been closed
and you will not be receiving any more shipments or charges from Purity.

If you choose to return any used or unused product, please follow the
instructions in this email exactly.

To receive a refund, follow the steps below and pay for the postage to return.
(Please note: packages marked "Return to Sender" or "Refused" will not be
refunded or returned to you.)

1. Within 45 days of your sign-up date, mail your unopened Purity Mineral
Collection to:

Purity
rma-1667137
13710 Hutton Drive
Farmers Branch, TX 75234

2. Write the rma-1667137 on the outside of the package.
3. Complete the RMA form on the reverse side of the invoice.

It is best to get a delivery confirmation when sending the product back so you
can track your return.

Once we receive your return, we will issue a refund and send you a
confirmation notice. Note: it may take your Credit Card Company up to 30
business days to post the credit to your account.

If after 30 business days your Credit Card Company has not credited your
account, please contact us by either replying to this email or by calling our
Customer Support Center.

We value your business and want to make sure that you are properly refunded.

Regards,
Lauren
Purity Support
(866)363-6797
Mon-Fri: 9am-5pm (EST