I purchased a "new" Sony Vaio Laptop Battery VGP-BPS13A/Q from Mini-Laptop-Accessories.com in late December 2010. They sent me a dead battery. I had it checked by a tech and they confirmed it was a dead battery. I returned it per the instructions provided by Mini-Laptop-Accessories.com. They did not send me another battery or a refund. They no longer respond to my email. DO NOT EVER DO BUSINESS WITH THEM. They are thieves. Danger! Danger! I will no longer buy any product from an Internet retailer based in China. Shipping and returning is ALWAYS a problem.

I purchased a power adaptor from Mini Laptop Accessories.com, part number VGP-AC19V43 and received part number PCGA-AC19V26. When inquiring about the "mixup", Andy, said the units were the same.

Unfortunately they were not the same, as the new power adaptor is incompatiable with my laptop, and does not work. When I tried to get my money back, I was told that I should have read the web page and saw the specs (output :19.5v DC 4.7amps, when I need 19.5v DC 3.3amps), which is the same as what the unit I received. Nowhere on the website does it have the full specs of the VGP-AC19V43 part that I ordered.

I suspect that would not matter if the specs were on the page for part number VGP-AC19V43 because I received a entirely different unit, part number and all. I thought I was okay because I used paypal for payment, thinking they had my back. So far I have been wrong. I may be posting a gripe about them in the next few weeks if they don't get back to me soon.

Long story short, I did not receive the product that I ordered from this company and am very dissatisfied with the customer service I received and will not be doing business with them again.