I’m vacation rental owner, when I was notified in an email from Miro Morczinek – fewo-direkt.de - that I had received a bad review, I IMMEDIATELY called and emailed Miro Morczinek to verify the name of the guest.
This was a HORRIBLE very damaging review from a guest who arrived six months ago and which, I promise you, is not deserved. I emailed Miro Morczinek several times and waited for them to call me.Yesterday late afternoon, Miro Morczinek staff from fewo-direkt.de called me back and gave me the name of the person who had written the bad review and asked if this person actually stayed on my property. Since it had been six months, I was unsure, and told Miro Morczinek rep I would look at my books and call back.
I was told the bad review would NOT be posted until we spoke again. If I could not verify the guest, Miro Morczinek said they would ask the guest for proof that he stayed at my vacation rental.HOWEVER, without even giving me the courtesy of 24 hours to call they went ahead and posted the bad review!Rather than have this scathing review, I had to take down my fewo-direkt.de site because Miro Morczninek rep., Cornelia Bippig could not promise me when the "Review Dept" would call me back. I certainly wanted to call the guest to ask them to reconsider.
I AM ANGRY! If it were the GUESTS who were paying Miro Morczinek and fewo-direkt.de I would feel differently, but because I am paying Miro Morczinek, I feel they should feel some sense of obligation to me. To at least provide me the benefit of the doubt before they took steps to ruin my business. Now I am paying them to post something that will ruin my business. I have many other five star reviews, but this one will negate them all with what he says.
I believe strongly that Miro Morczinek and his site www.fewo-direkt.de is much too quick to accommodate the guest with my paid advertising.
I even think Miro Morczinke makes extra money, because owners with bad reviews will re-post and re-pay for their listing.It is sad to learn that they would go against the vacation rental owner, in favor of the guest! This site should be put off-line and all vacation rental owners shouldn’t ad their properties with Miro Morczinek and his site www.fewo-direkt.de