We were told that a lower interest was available on a home equity line of credit upon a recent visit to a branch and decided to take advantage of the interest rate reduction. The person handling the loan was very rude, and refused to take into consideration all of the income we had. We were denied the interest rate reduction. When we visited the Office of Consumer Protection, National Credit Union Administration, it said to reach out to the Supervisory Board of the Credit Union. We did that, and, within 24 hours of contacting the Board, we were told we would completely lose the line of credit. This is clear retaliation, and for a credit union that advertises itself as an entity of "members helping members" nothing could be further from reality. We have been members of the credit union for over 31 years and do not believe seeking "help" from a credit union's board - which is specifically in place to "deliver the highest level of service to you while maintaining financial strength and stability" should result in retaliation. This all stems from the fact that the loan officer refused to consider rental income from someone who - because of miliary service - was not "living in the household." It is obvious that customer support and helping members is nowhere near the focus or goals of Mission Federal. Even more amazing is that the President and CEO of Mission Federal states "At Mission Fed, your success truly is our bottom line." Nothing could be further from the truth. Instead, it appears, quite the opposite is true. You have many choices for credit unions and banks. Steer clear of this one.