I have been a Mitsubishi Motor customer for 15 years, leasing 5 Galants starting in 1996 ending with a 2009 car. When I leased the 2009 Galant from Yonkers Mitsubishi I was reluntant because 3 of the Westchester County dealers had closed or taken over by another car dealership but under my circumstances my lease was up and need to get this done. From January 2007 until May 2010 I was a caregiver for my parents. My Dad had Dementia and my Mom had cancer. During that time my Dad was in a nursing home and my Mom was in Rehab (broke her hip) different nursing home from where my Dad was.
Unfortuneately I lost both my parents in May 2010, 3 weeks apart. My 2009 Galant lease is up 5/1/11 and I decided not to lease another because all the Mitsubishi dealer in Westchester County have closed. The closest to me is in a very bad section of the Bronx and I would not feel safe going in that neighborhood. Therefore I decided to lease with another company. My complaint is that while I was a customer and turned in my cars and purchased another through Mitsubishi I was never charged for wear and tears or mileage. This time I was charges excessive wear and tear of $357 and &720 for mileage (I have the lease termination report). I will admit I did go over the mileage because I went twice a day to the nursing home my Dad was in to feed him because he could not feed himself (approx 12 miles round trip) and back and forth to my Mom's home, hospitals, rehab to take care of her as well. My Mom had numerous doctor appointments or tests that I needed to take her to. The last thing on my mind at that time was how much mileage I was putting on my car. Netherless to say I did have a very tough 3 1/2 years being caregiver and now 11 months grieving the lost of my parents. To make matters worse trying to turn my car in to a Mitsubishi dealer was a nightmare. As I mentioned all the dealers in Westchester are closed, the dealer in the Bronx didn't have any room for my Galant so I could not return it there. The dealer in Manhattan told me I had to return it the next day or there would be no room, unfortuneately for me I couldn't return it the next day because I wouldn't have a car for 4 days and needed one to go to work. So I was very lucky to find a dealer in Danbury, Ct who would take it back but I had to drive over 50 miles one way and had to get someone to follow me so I can get back. That was very inconvenient but I had not choice. Mitsubishi was wonderful to deal with until I decided not to lease with them again. I am very disappointed in the treatment I received for them these past few weeks. I was a premium customer, giving me very good deals on my cars but now they left a very bad taste with me. I feel that I should not be charged any fees because of the situation I was dealing with, and I would be happy to supply death certificates and the mailing I received as a premier customer when I leased my 2009 Galant. I was a long standing customer with Mitsubishi with a outstanding credit record and would not have hesitated to lease another Galant if there were dealers in the area where I live. I f you need any information from me please let me know.Thanking you in advance for your attention to this matter. Maria Neithardt, 5 Hilltop Acres, Yonkers, NY 10704 - cell# 917-714-8390, email address is [email protected]