This letter is to inform you that I bought a 2008 Mitsubishi Lancer, Body no. 11201, and Motor no. 5845. Please be advised that, I preferred buying that car rather than any other types of cars, because of my trust in such a great Japanese Company (Mitsubishi CO., ) this trust was built for many reasons such as terms of quality of manufacturing, as well as availability of safety factors, which provide protection and security for the life of car's owner and his family, in additional to the customer service quality with reimbursing its customers for any damages or harmful that could be a result of any defect in their production.

Unfortunately; on August 5th, 2010 I was involved in a huge accident which the safety features are everything in that situation, but what really shocked me was the Air Bag, ! ! ! It did not work at all which resulted in injuries all over my body (Face, Chest, Ribs, Nick, and Spine) plus the problems that I have been facing in my social life specially with family, friends, and co-workers. In additional that I was out of work for 2 months because of all of what I previously explained, so now I would like to ask you; where is the Air Bag (which is the principle safety factor in such circumstances)? Where are the safety features? Where are the experience and the big history for Mitsubishi Co.? I think such a matter will negatively reflect on the good repetition & image of Mitsubishi Co., in Egypt & the whole Middle East.

According to the above mentioned facts, I am asking now for a reimbursement for all of the Psychological, and physical damages that happened to me, and all of the time that I was out of work. Please find attachments for the car pictures.

Please be aware that, if I will not receive a positive feed back from your side very soon, deeply sorry to inform you, that I will take the whole issue the legal way by filing a lawsuit against Mitsubishi Co.

I bought a brand new car and i am surprised to see the irrsponsible way the car serivse is handled .. i fear that i this may cause my life with an accident due to lack of serive done.. The people are very arrogent and irrrisponsible at service center at dubai and they donot care about the service of the car... I would like to bring to the notice of the manage ment of Mitsubishi motors plz pay attention to you dubai service center on sheik zaied road...

I want to sell our my brand new car so that i donot face risk of my life ... mitsubishi seems to have forgoten the value of coustmer life and no attention is been paid at coustomer service...

Submitted gas rebate with original receipts since January 2009 and have yet to receive a gas redemption card. If we are not going to receive the gas rebates please inform us so we can take further action.

On 28/7/08 my wife signed a sales contract with Dandenong Mitsubishi for the purchase of a Mitsubishi Lancer vehicle. Included and shown in the contract was $1000 of fuel. We requested (and paid for) side curtain airbags to be fitted to the vehicle. The dealer lead us to believe that the vehicle would be available within a few days, this slowly stretched out to 12/8/08, the excuses being that :-

1. the airbags had to be fitted by Mitsubishi Australia,
2. they could not locate a vehicle in another dealership that had the airbags fitted.
3. There was a vehicle on a ship in port with airbags fitted.

We were finally advised that we could take delivery on 12/8/08 which we did. We were advised at the time that the free $1000 of fuel was organized by Mitsubishi Australia and would be forthcoming within 2 to 4 weeks.

After 4 weeks I rang the dealership and was advised that it usually took 6 to 8 weeks and not to worry. I became suspicious and rang Mitsubishi Australia. They told me that although they had a record of the sale we were not entitled to the fuel as the vehicle had been delivered after the fuel option expired. I pointed out that :-

1. We had been told at the time of purchase that the fuel would be supplied.
2. No mention had been made of it being subject to a delivery date.
3. The delay in delivery was due to their inability to supply the vehicle when ordered and was beyond my control.
4. The fuel was shown in the purchase contract as included in the price of the vehicle.
5. There was no mention in the contract of the fuel being subject to any delivery times.

The situation has now developed into a tennis match, with me being the ball, as Mitsubishi Australia alternately claim that

1. we are not entitled to the fuel
2. They hold the dealership responsible and are contacting them.
3. The dealership will not return their calls.

I believe that the strategy is to frustrate me until I give up and go away.