When calling to question unauthorized charges on my credit card, NOT only are they rude to you but one lady told me that they could not RETURN credit back my credit card. When asking to speak with a manager, the rude lady hung up on me. After trying for 5 times in one day to get these charges off my credit card and threatening to report them to the better business bureau, FINALLY a Mr. Carlo at x. 621 said the charges were taken off. We shall see if they really are on our next statement.