Mobile Media Solutions

5 stars
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4 stars
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3 stars
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2 stars
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1 stars
(12)
Category: Websites

Contact Information
United States

mobile-media-solutions.com

Mobile Media Solutions Reviews

D.A. Rogers June 30, 2011
Unauthorized 9.95 charge
Right. And I live with three other people. This phone isn't sewn into my skin. Sometimes I set it down and walk off. Sometimes I go to sleep. Sometimes I have to leave it on the charger and I can't stand by the charger to make sure nobody touches it. You know what I'm talking about it. Explain your double opt-in process to me. I'm going to continue to waste your time until you stop wasting my money, in addition to my time. I want to see the first opt-in page and the second one as well. Please and thank you.


From: [email protected]
To: *********
Subject: RE: Recently cancelled unwanted subscription; Want credit for unwanted charges
Date: Thu, 30 Jun 2011 17:16:33 -0400


Hi, physical possession of the cell phone is required in order to sign up for our services. It is a double opt-in process that only someone with physical possession of the cell phone can complete.


You are cancelled from our services


Thank you


From: *******************
Sent: Thursday, June 30, 2011 4:07 PM
To: Mobile Media Solutions
Subject: RE: Recently cancelled unwanted subscription; Want credit for unwanted charges


And your contention is that I browsed to guessology.com and clicked on a link wanting lotto results? Is that correct? I've never played the lottery, people! I have no interest in the lottery. I want my money back. The web is getting flooded with scam/spam con artists such as yourself to an alarming degree. You're wasting my time and money. I'll most likely just end up paying the bill and posting multiple negative reviews about your company, along with the contents of our e-mail exchanges. Or I may post negative reviews and send you the legal letter. How does that sound? Your company's unethical practices amaze me.

From: [email protected]
To: ***********
Subject: RE: Recently cancelled unwanted subscription; Want credit for unwanted charges
Date: Thu, 30 Jun 2011 15:56:08 -0400

HI, Sorry we did forget to include our website. www.guessology.com .


Thank you


From: ***********
Sent: Thursday, June 30, 2011 3:23 PM
To: Mobile Media Solutions
Subject: RE: Recently cancelled unwanted subscription; Want credit for unwanted charges


That seem to be the company's problem. You can confirm that I agreed to terms and conditions; but you either have no way of telling where I did so or you're not willing to tell me. You'll be receiving a letter in the next few days. Your company certainly has some way of tracking WHERE I agreed to your terms and conditions. I want to see the advertisement or the pop-up and how the terms and conditions are agreed to(checkbox, radio button, etc.). This is becoming absurd.

From: [email protected]
To: *************
Subject: RE: Recently cancelled unwanted subscription; Want credit for unwanted charges
Date: Thu, 30 Jun 2011 15:11:17 -0400

HI, We can’t identify where the service initiated as it can appear as an advertisement or a pop-up. Our head office address is :


3317 East Bell Road

Unit#101-136

Phoenix, AZ

85032


Thank you


From: *************
Sent: Thursday, June 30, 2011 2:45 PM
To: HELP@ Mobile Media Solutions
Subject: Recently cancelled unwanted subscription; Want credit for unwanted charges


Confirmation# for cancellation of subscription: 9065832

Phone#: ******

Mailing address:
XXXXX

Issue: The CSR I just spoke to could not tell me over the phone where I subscribed to your service, only when. I want to know where and how. I want this information on paper in my mailbox. If this can't be done, I want a mailing address where I can send a legal letter. Nine ninety-nine or 9.95 or whatever is a pitiful amount to be haggling over but I'll do it if I must. You're welcome to call me to discuss this at anytime but I would prefer mail. Thank you.

XXXXXX
mobile media solutions May 15, 2011
texts
I keep getting texts from a 705-41 it's a laugh 4 jokes. I keep entering stop many, many times. It says if I want them to stop then they will. Then I will received another one. I am tired of this happening. I had called a number they have on the bottom . I called they said they were closed. So I left my number which it asks if you want them to stop. It still continues. The name it says is Mobile Media Solutions. I don't know what else to do to make them stop. They keep trying to charge me $9.99. Not sure on my phone bill if they have.
Sam Saeed May 14, 2011
Victim of Fraud
I was searching for a job online, then there was that website that asked me to enter my name and cellphone number in order to continue .
I did that, and received a pin code and followed the procedures.
I ended up with crap then after that I started to receive messages from this scam company Mobile Media Solutions contain silly information, and after a while I started getting messages from another number of another scam company called Bid And Win, They both charged me on my Rogers bill !!!
The first one charged me about $1.25 for every scam message they send and the second one charged me $5 for every scam message.

They both operate in Canada, what about Consumer rights ? who will stop those criminals and who will get us our rights back ?

By the way, , Rogers said to me that it was not their business and this was a third party crap, ????? they just wanna collect the money . ...!!

Way To Go ROGERS
dny490 April 30, 2011
Unknown charges in cell phone bill
This is nothing but robbery and I do not know how mobile service providers can shrug off their responsibility from this. I received a text from a random numbers such as 85820, 98411 and several others offering services like daily horoscope in text for $9.99 per month. Every time I received the text, I immediately replied with STOP service text and got confirmation. It turns out that I was being charged for it for past five months. Verizon says that they cannot do anything about it because I subscribed for it (??). They can only put a block on it from next month. I feel like a fool for not being vigilant about this. Like some other threads suggest, I am going to file a small cause suit in the county court.
derekpilot April 12, 2011
Fraud and Misleading Scams
I was paying my Verizon cell phone bill today online and I finally noticed extra charges that I didn't agree to when I signed my son up last year. These extra charges have been going on for over 4 months now with charges that seem like a total scam for an extra $29.00 per month since January 1, 2011. I contacted a customer service rep tonight at Verizon and she was able to tell me who was charging the extra $29.oo fee. A so called third party vendor named Mobile Media Solutions. Well, the rep from Verizon was very helpful in helping me put an end to this tonight. She made a 3 way call with me on the phone to the vendor and we got an automated recording asking if I would like to unsubcribe to this. The recording said Press 1 on your cell phone if you would like to unsubscribe and then add your cell phone number and press the # sign after you are finished putting in the ten digit number. So the Verizon rep did it for me as I listened in, after a few seconds the automated voice from Mobile Media Solutions came on and said there is no number matching that in their records and that we would need to call their customer service reps at Mobile Media Solutions in the morning. If they don't have records matching my son's number then why am I getting charged $29 dollars every month. What a scam! I am fired up and would like to join a Class Action Law Suit against this company. If it was an ethical company it would be a no brainer and give the user an easy way to unsubscribe. But no, they don't allow that to happen and keep good people like most of the unsuspecting cell phone user population in the USA in limbo. It really makes me furious. I know my son got mislead and didn't really understand what he was doing when he joined this site via texting a pin number on his cell phone. Thanks to Verizon I was able to block premium messaging tonight. I also was informed by the nice lady customer service rep at Verizon that she would reimburse the month of April charge for $29 from my bill. What a sweetheart and that shows great customer service and support. I will continue to use Verizon for as long as they keep people like this on staff. As for Mobile Media Solutions, they need to be shut down and fined by the government for misleading and scamming practices. Teenage kids don't know what they are doing when they get fooled by scammers. My son had no idea his cell phone would be charged $29 each month. I wish everyone who deals with Mobile Media Solutions is able to stop their plans from getting ripped off and unsubscribe and block your premium messgaging. Good Luck.
clh0368 March 28, 2011
Charge on cell phone bill
I was voting on a baby photo contest with Great American Photo when asked to enter cell phone number to register for voting. Eventually started receiving unrelated text messages and Replied "STOP" since message said $9.99 would be charged to bill if continued through message. I was still charged $9.99 TWICE from 2 different text messages and numbers which are #62131 mindquiz 8777071775 and #40684 txtalrts 8777071775 on the same date 03/03/2011 at 4:59 P.M. and 5:00 P.M. respectively from this same company "Mobile Media Solutions." This is a Complete ripoff! I did not subscribe to these services and billed anyway!
june disterhaft March 16, 2011
thievery
they have been adding a $10fee to my verizon phone bill for the last 5months.they took my phone number from the internet when I had applied for a car loan, without my knowledge. I had never heard of them until I asked why my phone bill had gotten higher. verizon gave me the company name and phone number so i could cancel. I still don't know what service they provide or how they are allowed to acess private information and steal from the unsuspecting public. Who the hell are these people? And why are they still in business? this is a nice law suit just waiting for the right attorney. This company needs to go down, , , , , way down, , , , , , jail time sounds good to me...
toxmed March 3, 2011
Scam/Fraud unsolicited text messages
http://www.bbb.org/kitchener/business-reviews/cellular-telephone-service-and-supplies/mobile-media-solutions-in-toronto-on-1220144

This Canadian company systematically defrauds people by having them take a supposedly free IQ test which involves entering your telephone number. Upon filling out this quiz to get the results you read and check the Terms and Conditions. No where on the T's & C's does it state you are signing up for a subscription. Then you receive a PIN number via your cell phone. Then you submit the pin number on the website to get your results. First of all, upon receiving the text below the pin number shows a subscription you automatically get by typing in your PIN. Then subsequently they start sending you text messages at a cost of $9.99 each per month. I just recently noticed that I have been billed for a total of 20 messages for a total of $199.80. There are many thousands of reports of fraud from this company and a law suit is in the making. I have not signed up for this even if I did take an IQ test that was supposedly free. This is a deceptive, fraudulent, thieving business scam in association with the telephone companies.

BBB Rating
Based on BBB files, this business has a BBB Rating of D- on a scale from A+ to F.
Factors that lowered this business' rating include:
9 complaints filed against business
BBB does not have sufficient information to determine how long this business has been operating. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
BBB does not have sufficient background information on this business. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
Factors that raised this business' rating include:
Response to 9 complaint(s) filed against business.
Resolution of complaint(s) filed against business.

Customer Complaint History
BBB processed a total of 9 complaints about this company in the last 36 months, our standard reporting period. Of the total of 9 complaints closed in 36 months, 9 were closed in the last year.

These complaints concerned :
+ 4 regarding Billing or Collection Issues
+ 1 regarding Contract Issues
+ 1 regarding Delivery Issues
+ 2 regarding Refund or Exchange Issues
+ 1 regarding Service Issues

These complaints were closed as:
+ 8 Resolved
+ 1 Administratively Closed
Click here for an explanation of BBB Ratings

Business Contact and Profile

Name: Mobile Media Solutions
Phone: (877) 707-1775
Fax: (877) 707-0110
Address: 607 - 36 Eglinton Avenue West
Toronto, ON M4R 1A1
Website: www.mobile-media-solutions.com
File Open Date: October 2010
Type of Business: Cellular Telephone Service & Supplies
BBB Accreditation: This company is not a BBB Accredited business.
Miranda Gallop February 14, 2011
Theft of Money
They are claiming that I signed up for some sort of program that I did not even have access to my phone at the time they are claiming it was done.
These people are thieves I want to know how to legally get to them
If anyone can help me with this it would be great.
SM1111 January 26, 2011
Scam
This charge showed up for the "bidandwin.com" website on my phone bill. It was in fact initated by Mobile Media Solutions. This is a scam, and if you call them and argue that it is a scam they have a number of rehearsed ways to deal with it, up to and including tell you that "the minute you click on the link to accept, you agree to be billed." This is NOT TRUE or LEGAL. Make them show you the T&C online. It will validate that it's not legal because there is nothing in there that says you agreed to be billed immediately UNLESS you log into their website. Don't bother to argue with them - they have multiple ways of trying to argue around that. Simply point out to them the line that says "Call within 30 days for a full refund" and say, using these words, "I am calling within 30 days for my full refund." Their CSR's are REQUIRED to try to make you hang up UNLESS you say you are calling for your refund as per the T&C. They actually get penalized in their job if they give you a "freebie" without you stating the above. At that point they may try to dissuade you one last time, but be firm, repeat the statement, and if they still won't budge, ask for a supervisor. They should have an Authorization Code to refund your money within a couple of minutes. They will want to send you a check so make sure they get your mailing information and make sure you get their NAME, EMP ID and the AUTHORIZATION CODE in case your check mysteriously "gets lost in the mail." Maybe my hassle can help someone else - don't let these guys steal your money!

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