I have recieved a message in 24 Feb 2010 saying you have won 500000 USD in GUINNESS_INTL_MOBILE_DRAWS_PROMO_WINING, NO#3.To_CLAIM_UR_PRIZE-CoNTACT DR>KARL VIA EMAIL: cash.splash@ hotmail.com
Please if some body can help us what to do next

My mobile number has been misused on 29th Jan.I received about 80 sms stating that I have downloaded some pictures, videos, ringtones, songs etc. which I have not downloaded.I complained thrice to the customer care also for which they didnt take any action till now.They have sent a bill of 2300Rs.My mobile is N97, I have activated mobile office.I never browse or download anything.Please check and rectify the problem and find the culprit.


Thanking you

Dear Mr. Kumar,

With reference to your e-mail regarding refund issue for your Reliance Mobile number 9334624759, please note that as per confirmation received from relevant department, we would like to inform you that your issue has been escalated to our concerned department in order to get the resolved.

For further details, you can visit our web-site www.rcom.co.in or write to us at serviceassurancecell@relianceada.com or fax us at 022-3033 6565.

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Moumita Chandra
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Ranjit Kumar (ranjit_k@aol.in)
Date: Sunday, December 27, 2009 02:03 PM
To: serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com)
Cc: Rcomnodalofficer.Bihar@relianceada.com (Rcomnodalofficer.Bihar@relianceada.com); customercare@relianceada.com (customercare@relianceada.com); complaints@complaints.com (complaints@complaints.com)
Subject: Re: Reference to your mail

Hi,

I am not getting any update.


Thanks & Regards
__________________________
Ranjit Kumar
Email: ranjit_k@aol.in
Cell No. : +91 9334624759
______________________________


-----Original Message-----
From: serviceassurancecell@relianceada.com <serviceassurancecell@relianceada.com>
To: Ranjit Kumar <ranjit_k@aol.in>
Sent: Fri, 25 Dec 2009 11:05 am
Subject: RE:'ADAG=004-898-086' Reference to your mail


Dear Customer,

This is in response to your e-mail regarding your Reliance Mobile number 9334624759. Please note that your request is logged as Service Request ID 115925228. We have taken up your issue with concerned department and will respond to you in next two days.

We regret for the delay and inconvenience caused to you.

We assured that we would do our best to resolve your concern.

For further details, you can visit our web-site www.rcom.co.in or write to us at serviceassurancecell@relianceada.com or fax us at 022-3033 6565.

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Snigdha B Ganguly
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Ranjit Kumar (ranjit_k@aol.in)
Date: Thursday, December 24, 2009 12:42 PM
To: serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com); customercare@relianceada.com (customercare@relianceada.com)
Cc: Rcomnodalofficer.Bihar@relianceada.com (Rcomnodalofficer.Bihar@relianceada.com)
Subject: Re: Reference to your mail

Hi,

Any progress on this because i got case id for this & as per call center call has been resolved.Why it is happened .

you have left 22 days.Need update on urgent basis.


Thanks & Regards
__________________________
Ranjit Kumar
Email: ranjit_k@aol.in
Cell No. : +91 9334624759
______________________________


-----Original Message-----
From: serviceassurancecell@relianceada.com <serviceassurancecell@relianceada.com>
To: ranjit_k@aol.in <ranjit_k@aol.in>
Sent: Mon, 30 Nov 2009 5:25 pm
Subject: RE:'ADAG=004-756-660' Reference to your mail


Dear Mr.Kumar.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

This is with reference to your mail concern regarding refund amount for Reliance Mobile Number 9334624759. Please note that as per the confirmation received from the relevant department the issue has been escalated to concerned team in order to ge the issue resolved.

We appreciate your patience in this regards.

Also, we believe in taking care of our customer needs first.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at serviceassurancecell@relianceada...com or fax us at 022-3033 6565.

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Satyajit Das Mohapatra
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Ranjit Kumar (ranjit_k@aol.in)
Date: Monday, November 30, 2009 11:58 AM
To: RCOMNodalOfficer.Bihar@relianceada.com (RCOMNodalOfficer.Bihar@relianceada.com)
Cc: serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com)
Subject: Re: Fw: Security money not refund (9334624759)

Hi,

Thanks for the reply .I am unable to understand why it will take 2 month time to resolve the issue for the small amount.


Thanks & Regards
__________________________
Ranjit Kumar
Email: ranjit_k@aol.in
Cell No. : +91 9334624759
______________________________


-----Original Message-----
From: RCOMNodalOfficer.Bihar@relianceada.com
To: ranjit_k@aol.in
Sent: Fri, 27 Nov 2009 4:14 pm
Subject: Fw: Security money not refund (9334624759)


Dear Sir,

As per your request
The MDN has migrated to prepaid on 15th Nov-09..within 60days the refund amt will be sent to customer.


RCOMNodalOfficer Bihar/RCOM/RelianceADA
Sent by: Madhusmita Prusty/RCOM/RelianceADA
27-11-09 02:44 PM To Seema Kauser/RCOM/RelianceADA@INFOCOMM
cc
Subject Fw: Security money not refund (9334624759)


Dear Seema,
Plz do the needful

----- Forwarded by Madhusmita Prusty/RCOM/RelianceADA on 27-11-09 02:48 PM -----
Ranjit Kumar <ranjit_k@aol...in>
26-11-09 10:50 AM To complaints@complaints.com
cc serviceassurancecell@relianceada.com, Rcomnodalofficer.Bihar@relianceada.com, customercare@relianceada...com
Subject Security money not refund (9334624759)


Hi,


My self Ranjit Kumar having a Rim mobile number of 9334624759.Few days back i have deposited as a security money RS 250 for making my connection prepaid to postpaid.

Now I have again converted my connection from postpaid to prepaid but I have not got the refund money (Security Money).

Request you to look in to this & refund my money because I have cleared all the payment.


Thanks & Regards
__________________________
Ranjit Kumar
Email: ranjit_k@aol.in
Cell No. : +91 9334624759
_____________________________

An offer was made to purchase a mobile phone & was duly accepted & paid for . Few messages were sent by them informing that order has been executed & then despatched but has still not reacged me. The order No quoted is 0GA090069773 . Pl. help in getting the mobile for which payment has already been made.

Thanks
D.Mathur
9910305123

sir my balance is alwaysed minues by ull ...please take action on it right now .if i call call u r customer care .they r saying v cant do anything ...and my mobile num 9482209966