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September 14, 2008
Payment for service unprovided
I've purchased an unlock code from Mobile2Mobile. However, I'm still waiting for the service to be provided. No contacts at all. I've sent them many curtious E-mails, treied to reach them via their contact form, but received nothing. Not even a reply.
It is really disgusting that in the 21st century, thing like this are still happening.
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May 3, 2008
mobile2mobile servide paid for not provided
I "Bought" a mobile phone unlock code from this company but the process has not worked despite me having 2 independent people one systems analyst one network manager attempt the process in accordance with mobile2mobile instructions.
I have now sent 4 courteous emails from 2 different email addresses with full details, requesting a response on what I should do next. My attempts at contact has been met with no response whatsoever. The unlock code has a 3 day time limit, which has now run out.
I want the service, Inot want my money back unless mobile2mobile confirm that it does not work.
I have tried to find out how to retrieve my UK£9.99 from Netbanx - who do not seem to have a facility for this process, despite having a transaction number.
So there you go - my first transaction with mobile2mobile, a company, who frankly does not seem to care about helping one of their customers. What price customer service?
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