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Tesspake
December 21, 2010
Clothes arrive in poor condition, often to the point of being unwearable
Their clothes are so cute, but every time I order (three times now, embarassingly... I kept hoping the previous orders were flukes) the clothes arrive in poor condition, often to the point of being unwearable. They use cheap fabric that is often more seethrough and coarse than it should be and they are sloppily assembled. Adorable designs, but the quality simply doesn't merit the excessively high price of every item. One of my orders did not leave their warehouse for a month after it was placed and I was unable to return the inferior items because they took more than 30 days to reach me. Customer service is a joke and will take a very nasty tone if you come across as being the least bit critical of the site or product. I'm quite sad to say I will never order from them again because I am yet to find another site with a comparable selection.
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Cetty Brocker
December 30, 2009
False advertising & poor policies
I've ran into two separate occasions where this website has screwed me over.
#01. Returned a dress that did not fit properly. Dress cost $54.99. Put it in its original packing and returned it in a timely matter. Got an email later that said, "Thanks, your return has been received and you will be credited $49.49 (cost of dress - 10% discount used)." I could barely get the dress on let alone use it!
#02. Decided to give Modcloth another try because I needed (and still do need!) a decent dress for New Year's Eve. On two different spots on the website, it said something along the lines of, "Get it by New Year's Eve! Free overnight shipping with promo code 'hurryup'! Order by midnight 12/28!" I ordered at approximately 11:28 p.m. CST, 12/28. The website did not specify which time zone they were in, but I figured since the offer was still up, they must be either CST or PST (as opposed to EST), so I would be safe.
2 days later and no order. In fact, it hasn't even shipped. It's still pending. I looked and they are based out of Pennsylvania, so the code probably only worked if you got your order in by 11:59 EST, not CST like I did. Fair enough, but then they should have made sure the code was taken down by that time, too, instead of promising free overnight shipping for hours after! I'm really, really disappointed and will not be ordering with this company ever again.
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