I had Mohawk carpet installed in Oct 2010. In Nov I found holes coming in the carpet due to the fibers coming out. I contacted the store where I purchased it and they filed a complaint. It took me til Feb 9th 2011 to get it replaced. The day of installing the new replacement carpet I found a few lg holes in this one also. The more I looked the more smaller ones I found. I found these while the installer was still here. He called store and later that day I was told that He was meeting with a Mohawk Rep the next morning. Nothing has been done and I havent heard a word other than... MOHAWK IS DOING TESTING ON THE CARPET...Every time I vacuum I find more holes and I find the fibers all over the house. I have had to clean my vacuum out 3 times already because the carpet is coming out so much and stopping it up. Its getting to me and my kids breathing this junk all the time.
Mohawk dont seem to stand behind their products very well. Seems from what I have been dealing with and others that I have read about all they do is give ppl the run around hoping they will get tired of complaining and going through all the red tape that they will just give up on it.
DO NOT BUY MOHAWK CARPET IF YOU WANT LONG LASTING CARPET AND YOU CARE ABOUT YOURSELF AND YOUR FAMILYS HEALTH. ALL THE FIBERS COME OUT AND FLOAT IN THE AIR AND CAN CAUSE BREATHING PROBLEMS AND SEVERE ALLERGY PROBLEMS. MY WHOLE FAMILY HAS BEEN SUFFERING FROM SEVERAL HEALTH RELATED PROBLEMS DUE TO MOHAWK TAKING ITS SWEET TIME DECIDING IF THEY ARE RESPONSIBLE FOR THE DEFECTIVE CARPET THAT HAD THE CARPET BACKING SHOWING IN SPOTS THE DAY IT WAS INSTALLED.

I purchased a houseful of Mohawk carpet from Gary's Carpet in Houston in October 2006. When the sales agent came to see me, I was upfront and honest by letting him know that I needed carpet strong enough that the cat could not pull out any carpet fibers. He informed me that Mohawk carpet was what I needed and that there was no way the cat could ever damage it. Before signing the papers, I reiterated this 3 different times during the conversation. it was extremely important to me.

Move forward to 9 months of owning the carpet, I noticed fibers coming out in different spots where I knew the cat would sometimes claw. I collected fibers for a month and sent them to Gary's Carpet along with a letter wanting to know why this was happening when I was assured it wouldn't. When I was finally contacted, I was told they wanted to make it right and would put in a claim to Mohawk. Weeks went by without hearing anything and when I contacted Gary's Carpet to get the claim number so I could call Mohawk, I was told someone forgot to place the claim. They fixed that error. I finally got to talk to someone at Mohawk who said my carpet was now out of warranty and besides my cats had done the damage. I replied that it wasn't out of warranty when the whole mess started and and that yes, I was aware the cat had pulled up the carpet fibers but that I was assured several times by my salesman that absolutely would not happen. I told them that as far as I was concerned, Gary's Carpet acts as their representative and I asked them if they were going to stand behind their dealer and send someone out or abandon their dealer to handle this on their own. I never got a reply.

One afternoon Gary's Carpet did call and agree to send someone out. He arrived and I showed him the different areas and he got on his hands and knees and started pulling out carpet fibers with his fingers, then he moved to areas the cat had not damaged and started pulling out carpet fibers there as well just by tugging on them... the whole time he was saying "this carpet shouldn't be doing this". He said it over and over. He also said I may have received some inferior carpet to begin with. I was pleased at the time that someone else was seeing what I was seeing. However, I got a call the next day that Gary's Carpet decided not to do anything at all about any of it. So I guess the gentleman went in and told them something entirely different than he was telling me the night before.

I was not asking for the entire house of carpet to be replaced, merely asking that they reduce what I owed on the carpet since I would have to replace the living room and one bedroom carpet yet again when the time came to sell the house. I felt this was reasonable. Please exercise Buyer Beware if shopping at Gary's, be wary of anything the carpet salesman promises you and don't purchase or sign any contracts for Mohawk carpet, it apparently isn't what is cracked up to be.