On Feb 11 2011 four of us were to fly from HNL to Kona. When we arrived at 10 am for a 11:30 am flight we were informed it had been canceled due to mechanical problems. Even though they had corresponed with us on email for reservations they claimed they did not have contact information. They made us wait on standby until 8:30 pm before they got us a hotel. During our wait we observed that almost every flight that day was delayed or canceled. When we came back the next day our flight was again delayed one hour. While we waited the first day one of our bags did go to Kona and back.

We were treated with nothing but contempt and indifferene by all the ticket and gate agents. We also learned the locals refuse to fly with them because they are so undependable.

We lost the cost of one day condo and car rental. We lost almost two days of our 10 vacation sitting at the airport. Some of our party who were to arrive a day after us had to pay a taxi $60 to take them to the resort because we were not there to get the car and pick them up.

We have learned they have a C minus rating with the BBB and over 40 formal complaints have been filed against them.

We have gotten the same canned response from them at every point since day one. Their only responsibility is to get you there, it does not matter if it takes 5 years. Wish we had done our homework before we purchased our tickets. We will swim before we ever fly with them again!