As a result of the ash cloud in april, we were stranded in Val d'isere and contacted Momentum to arrange a return trip to the uk, when the initial enquiry was made we were told that whilst the coach was not a "luxury" coach it was an "executive" coach so it would not have a toilet but would have reclining seats, arm rests, etc.

What turned up can only be described as a "school bus", no recliners, no armrests, no tables and seats that were probably slightly less comfortable than public transport, certainly not what would be reasonable to expect having paid £4500 for a one way journey from France.

The booking was for Saturday 17th April at 11-12pm collection in Val d'isere, France, booked on the 11.20am ferry from Calais to Dover with an expected estimated time arrival in the north of late afternoon/early evening of Sunday 18th April and we were told the coach would go "straight through".

In reality the coach turned up at 5.30am the following day so we spent the night in the reception of our hotel. The drivers had apparently got lost which could have something to do with the fact that they were trying to navigate their way round Europe with a 2002 road map and I needed to give them directions of how to get to us.

We obviously missed the ferry and in spite of me contacting the co-ordinator to advise him and ask that he re-book us on the one to suit our timetable, they did not, it was left to the drivers who got us on one a few hours later.

Due to all the delays the drivers' hours had run out so another driver collected us from Dover and took us to Medway where we collected yet another driver. This driver was so stressed about the time he had been allowed for the journey that he would not let us off for a toilet break. Clearly we should have had two drivers as this journey would normally be considered to be five and a half hours; one hour over his allowed driving time. Anyway we got there within two or three minutes to spare.

Another concern that we found out on route is that the drivers should have had a nine hour break in Bologna but apparently only got three and it showed. I do not understand why anyone would give us such an unrealistic arrival time and jeopardise our safety, when if we had been told the coach would arrive at say 10am the following morning we could have all had a good nights sleep, the drivers included.

The reality is they did not provide any part of the contract we made and totally misrepresented the standard of product and service.

I had a coach booked with Momentum Coach hire only for them to ring me up 4 days before to tell me they were unable to forfill the booking and would give me a full refund! the reason they gave was because they could not find any coaches available. I had to go with another coach company which were much more expensive. to make matters worse eight weeks on the refund still hasnt materialised! i have phoned over 12 times and emailed numerous people. Each time I have phoned I was told either the refund would be actioned that day, which never happened, or the person responsible was unavailable and would call me back, which never happened. I have sent numerous emails all of which were never replied to. and I am still out of pocket! take my advise...DONT TOUCH THIS FIRM WITH A BARGE POLE!

I booked and exec coach wwith Momentum for the playoff final at Wembley, only to be called the day before to inform me that they had double booked the exec coach and only had a non exec available. Being the day before it left me no other option than to take the altern coach, which had no toilet, TV or music system. I had paid £1200 in full but was told that I would get a refund of £300, that was back in May. I waited 3 weeks for the refund nothing arrived, so I tried to call them and find out what was happening. If you ever try to get through to this companies finace department its a mission of its own. When I eventually got through I was told I would get the credit early July and I would see it on my credit card statement. Guess what still nothing! I have now been trying for 2 days to try and get through the finance depart.

If you are thinking of booking with this company you must be crazy! Avoid! Avoid! Avoid! I am sure reading the other complaint on this board its a trick that this company plays all the time!