I cancelled this free trial October 17, 2007, yet, today, November 9, 2007, 2-Day Slim Down product arrived via USPS. I have been unable to make contact by phone, and the email sent has a help ticket marked "low priority". My account is going to be charged shipping and handling charges for a product that I should never have received. Since it is hard to reach Momentum Direct, sending the product back, may not be acknowledged, but I plan on asking for a return receipt at the post office.