I have a boiler contract with Homeserve.

My Glow-worm Enerygysaver 60 boiler started playing up so I contacted Homeserve.

They sent a engineer to take a look.

He found a leak and said he will order a part.

A week later I got a call from Homeserve saying that the parts will cost too much and they offered me £200 towards a new boiler and they would cancel the contract.

The parts they said it needed were: Main heat exchanger 2000800525 £446, sec heat exchanger 2000800472 £465, burner S203154P £165, gas council number 4131994.


Its seems that if the cost of repairs is above £200 then Homeserve will not attempt to fix it but just offer you £200 for a new boiler and cancel the contract.

You are better off putting the money aside instead of paying Homeserve.

SO, BEWARE IF YOU HAVE A CONTRACT WITH HOMESERVE. THE MOST THEY WILL COVER IS £200!!