Went in for normal 6 month cleaning, NEVER miss.I arrived early but they they kept me waiting for my 8:30 appointment until almost 9:00. Then instead of the normal cleaning/evaluation, x rays the "hygienist" said I had to get up out of the chair (with the ridiculous napkin around my neck)before she went any further, to discuss payment with the receptionist.I told her I wanted to get my teeth cleaned as my insurance provides this 2 times a year.I refused to make any payment arrangements. I never even saw a dentist.I will NEVER go back.

I went to Monarch as an emergency referral as my office is without a dentist, I went two time assuming that they were going to pull the tooth that was hurting, after paying 122.00 upon my arrival for the second appointment, they just had the periodontist take x-rays and give me drugs for the tooth with subsequently fell out on its own three days later, now I'm getting a bill for the portion which was billed to Cigna and Cigna already paid - they are crooks, stay away from Monarch Dental, i agree, they only want your money and would rather drug you up than make you feel better.

After making an appointment to the understanding that I would be helped pull not one but two infected teeth, i arrived to find out that because i dont have insurance they refused to see me. So when you set an appointment take everything with a grain of salt, and dont waste your gas going out there. Everything they told me from the price of the visit to the way they are willing to work with people with finical hardship are false. If you want help your better off going to the health department or school of dentist before going to any monarch dental office.

I am very upset with the work done on my teeth. I had wo crowns put in the

same day. The back bottom moler was infected. He gave me at least seven

numbing shots. It still hurts. I went to another Dentist who states I now

need a Root Canal. I am Stuck paying Six hundred dollars for shoddy work.

I think this is very unfair...

And I still have a bad tooth. I will never return to them. Neither will

my family.This was last year in June. I went for a second apinionin January

2010. I still have pain and I still have a bill. Life is Good. Ya right.

Back in 2008 we were given an bill for the total amount (our portion vs. what the insurance pays) for my son's braces for a 27 month treatment, the Total was $2700.00. We had the option of paying up front or monthly, we chose to pay the total upfront. Now with 3 month left to go on my son's treatment, my son has decided to go into the military and have his braces removed early. Monarch agreed that my sons treatment would be complete by the end of April and would not need the 3 additional months of treatment, Monarch agreed to remove them on April 20th of this year... so you would think no problem right?...wrong, My son just had an Ortho appointment (his last before having his braces removed) and was told that he had to pay for services rendered but not paid or they would not remove his braces on the 20th, they told him they sent a bill out a few days ago, we just received it this morning in the mail, and the bill was for the balance of what Monarch is losing from the insurance company for the 3 months of services that Monarch is not going to render, plus they already have the three months of our portion which I wasn't concerned about...We tried to reason with them stating the obvious, that they were trying to bill us for services not rendered, they changed their story and stated that there was an increase to the treatment rates this year and that is why we were being billed extra...this is not the case as clearly stated on the the invoice we received, it states, that the insurance was not covering the remaining three months, so we were being billed...what a rip-off..how can a company bill for service not rendered and still expect to get paid...this would be like going to a restaurant, ordering a steak dinner, getting meatloff because they were out and still expecting you to pay for steak...never, never take your children to Monarch for braces...the sad part is I have a younger son still going through treatment for braces with Monarch (at the half way point), we are stuck with them for now, and we expect to get more bills for additional services for him as well even though we paid up front...horrible!