This time it was my wife - she was diagnosed as having two cavities that needed to be filled. We went to a different dentist (in private practice but not on our insurance plan) for a second opinion. His diagnosis, after x-rays and exam was that there were no cavities where they were claimed to be - nor anywhere else, for that matter. I went to Monarch to give them an opportunity to justify their findings and they said that it was a matter of opinion - now I ask you, is a broken arm a matter of opinion...are two teeth with cavities, level two and three?

They called me and said I am set up for my "FREE" cleaning so I asked is it free and they said YES. I had someone else call just to double check, because they use the gemmicks to get you in and charge you. So he called and they told him it was going to be free IF it is normal cleaning and if not then it would be 16-20 dollars. So I went in and when i was done, the bill was $66! So the rude office manager says either to pay or call the police on you!

WOW, I will NEVER visit there nor would I recommend anyone going there!

I went to Monarch Dental which is at the FM114 and Murphy road intersection. I had the same problem as Mary. S. When I called to set up an appointment, they knew I had only a Basic Dental plan, and that would cover only normal cleaning (which I had requested).

When I went to the office, the person at the front desk said that my insurance doesnot cover their deep cleaning costs (they would not be able to do normal cleaning which I had went there for). I told them I would come back next year with a Full Dental plan. I didnot want any deep cleaning. Then the front desk person said that they would try to fit in my cleaning costs with what the insurance will cover (ALL LIES!!!). Then I waited for 1.5 hrs to get the x-rays and the hygienist to tell me I have gum issues, and they would not be able to do a normal cleaning which I had spent after all!!! what a waste of time. Basically they took the insurance money for x-rays and just to tell me I need to come in for a deep cleaning later...I would have been o.k, if I had been just turned away. They made me wait to take the x-rays (basically taking my insurance money), and sending me home without any money. now they are asking me to come for a deep cleaning, which i have to pay out of my pocket...i was with a good dentist before, but wanted to try a dentist close by my home, as my dentist had moved far away. What a fraud!

I had a front tooth that felt funny, my regular dentist had moved his office across town, so I made an appointment with Monarch Dental, which was closer.

The first thing they wanted to know what what kind of medical coverage I had. I don't have any, then they wanted to check my credit history. I was able to pay for an office call, though.

The dentist looked like she was still in high school.

She checked my teeth, then promptly told me I had cavities behind four of my front teeth. My other dentist, who is older with more experience had told me those were normal discolorations and not to worry. As I'd had those spots for years, I took him at his word.

This young person also pointed out a crown needed to be replaced, but ignored a crack in my front tooth.

Then they told me how much my work would cost: 1200.00!

They gave me the paperwork so I could start payments for it before making an appointment for my treatment.

I paid for the office visit and got the heck out. I called my old dentist, drove across town the next day and had him check me out.

He fixed the crack on my front tooth, again told me the discolorations were not cavities, and my crown is in great condition and did not need to be replaced at all.

The total cost was 75.00.

MONARCH IS A COMPLETE RIPOFF, no mistake.

I saw a lot of low income people with dental insurance in the office and listened to the employees putting each of them through the mill for expensive treatments. The better the insurance, the more work needed to be done.

Avoid-avoid-avoid!

Don't waste your time at Monarch. They gave me a crown when it was probably not even necessary. Before going to Monarch, I was pain free with great teeth.

After Monarch, I cannot sleep because I am in so much pain. They have not adjusted the crown properly and I am dying of pain. Monarch is unprofessional and dirty. The hazard signs for the xray machines were colored with red crayons on post it notes. That should have been my first sign to get the heck out of there. I wouldn't recommend this place to anyone! Go somewhere with dentists who have credentials...