Monarch Utilities
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Category: Home & Garden
Contact Information
Joshua, Texas, United States
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Monarch Utilities Reviews
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unhappy water customer
March 17, 2011
water bill
I have had monarch utilities for water service for 5 years and had nothing but trouble with them. I wish there was an alternative, but for me there is not. Several times I would not receive a bill, then the next month I would be charged a late fee. So now if I don't receive a bill I send $100.00 to cover it. But the latest scam is they rejected my banks bill pay (I have been using bill pay for several years with no problem), and by the time I was aware of it, it was past the due date, so now I will be charged another late fee. Is there a number to call to file a complaint with the state of Texas ?
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Alan Conner
January 7, 2011
Water service
This utilitity company takes advantage of rural Texans by overcharging their custoners. Their monimum monthly rate in Raywood, Texas is 4 times the rate of other utility providers including the Ames Minglewood Water supply Corp., the City of Dayton and the City of Liberty. They do not read their meters monthly which results in a outrageous bill in one month even considering you useage on a monthly basis is below the minimum. Their customer service reps are unwilling to assist you and refuse to call you back.
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BlueMound
November 12, 2010
Monarch Utilities-WATER
We have to do something about Monarch Utilities. Knowing that we have no other option as to water utilities, they take advantage and overcharge. Some months it appears, they don't take the readings, charge the base amount, and then a couple of months later, we get this outrageous bill -this time taking the reading, and appearing that we used an exaggerated amount of water 12, 000 GALLONS, where all the other months are in average of 4, 000 to 6, 000 GALLONS. REDICULOUS!!! We need to have other options for WATER services in Blue Mound.
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Crusty
September 29, 2009
Nothing but trouble
This company supplies water to our subdivision. The trouble started back in December of 2007. They disconnected my neighbors water to turn on water at one of my properties. I have continuously made contact to try to resolve this. I am continuing to get several bills for the neighbor that is next door to mt rental property and also for a residence that has no meter in it. They have recently decided to change the company Name to ECHO Resources. I spoke with a new employee when thet raised the prices and never informed me by mail on the rate increase prior to it going into effect. The new employee stated that the funds where in controversy and reapirs were needed to update the equipment and the previous account for that funding has been use in adequatelt so they have to go to the board to permently increase the rates and until they do these prices wil remain in effect until a decision is made but that is the only way that they can recoup the funds to do more upgrades. I have bills for two properties that we do not own and to which one has no meter at all.
I spoke with them again today and after several attepts to get this resovled for 3 months now. One bill that belongs to another account whix has no meter there at all is for $102.27 and for the one that was for the resident next to mine is $0.40. I run all over the reps and finally was giving a supervisor and she disconnected me 2 times and stated that she had no idea why this was continueing as she made a ticket 3 months ago on this. And that she would have to contact me back when they could figure out what was going.
My main concern is that they also do this to eldery people that have a fixed income more so then I do.
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