This company sucks. I bought their insurance for tickets on new years eve to see the disco biscuits. I had plans to visit my family in florida so i figured that a week in between the concert and flight would be sufficent in case there was a storm. However, a 2 foot snow storm blizzard rolled through new jersey and cancelled my flight till january 2nd. I am trying to get my money back. its been 2 months. I sent them my tickets, receipts, and everything and still wont give me my money because of an E-itinerary from the flight company which according to jet blue "has been archived because its been too long, just leave an email on the speak up page." so now im up to that stage. and waiting. the 90 day period i have to return the tickets is about to pass and they are abaout to win. I highly reccomend NOT USING MONDIAL INSURANCE, OR BUYING THROUGH TICKETMASTER. i am not happy at all. so fucking angry you have no idea. Just lost 150 dollars, and the best concert on new years ever. now i gotta wait another year. this fuckin blows. I would attach photos i just saw the link, but i dont wanna jeopardize my identity.