I purchased four tickets and bought insurance for them, to make a long story short I lost my job and sent in my tickets because I needed my money back to pay bills. I sent everything that they requested i.e. receipts, credit card statements and original tickets. A few weeks later they send me an e-mail asking me for a letter from my former employer with the date of how long I worked there. I sent them the letter and waited about a week and half but no response, I call them and they say they received my letter but was denied because I only worked at the company for 2 years (they even didn't have the decency to call me) . They told me I was denied because I needed to work for the company for 3 years and only on that merit was I denied. CAN ANYONE TELL ME HOW THAT EVEN MATTERS? I even tell them what difference does that make? and no one could give me a valid reason other then that is their policy. I firmly believe that they never had the intention of giving my money back, they would've have found any reason to deny my claim. I'm sure they sold my tickets and made even more money off of me including the $7 per ticket that they charged me. If only I knew that they would do something like this because I would have sold my tickets at a loss rather then losing everything. I sent an appeal to them and of course they denied it as well. These people are EVIL MONEY HUNGRY SNAKES, PLEASE STAY AWAY FROM THEM. I lost over $3000.00 because these devils