ICICI – Bank Money2 India.com service is horrible and pathetic

Recently I sent money to India twice with the same amount, same account etc. One transaction went through and the second one they kept on hold requesting more information. When I called they are not ready to give the information on phone and asked me send an email to nri AT icicibank.com but there is no response for the email. I called them back and they said I need to send an email to the same address, when I told them that I already sent and verify then she says she do not have access to it, then I requested her to get her office email to forward my previous mail then she says she can not give her email id to me.

I questioned her if you do not have access to the nri AT icicibank.com then why did you pick the call? She says there is another team that will work on email communication. I requested her to connect to her supervisor; she says her supervisor will say the same thing. She claims as her supervisor has same information as she is having. This is happening every time I call. You may ask me why do I call again and again?

Because the with draw my money from my US- account and not deposited on the other end, to resolve the issue daily I send an email at nri AT icicibank.com and wait for the response and as usual there will be no response then I call them to check my luck if some wise customer support person will answer the call. Looks like whole department was trained efficiently how to harass the customer and count how many requests they turn down per day by giving irrelevant answers.

Let us have a some calculation just for analysis: Assume that there are 1000 people sending each $1000.00 to India and these guys put at least 500 of them on hold resulting $500,000.00 equals to $500,000.00 * Rs:43.00 = Rs:2,15,00,000.00 and hold for 30 days. The calculation is around only 1000 customers when you compare it to the BIG number when you look at world wide NRIs. What ever the interest they earn on this money will be used to run this awful customer support center.

I request the readers of this complaint to forward any contact information that I can bypass these talking (intellectual – with respect to confusing customer) dolls (I mean customer support and email response) to resolve the issue. Also I wanted to know under which legal system they come under to register a legal compliant.

Thanks for your assistance.