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Pojole
February 19, 2010
Never gave me the keys back or left them in my car
My family and I have been monroe customers for years, on April 2nd, I had my car inspected there, first I got a call that my car needed tires, which I knew was not true, my tires are in good shape, so I told them I would be over to look at them, ten minutes later I got a call back telling me they got my car mixed up with another, I don't know if this was a innocent mistake or they tried to sell me tires, after I picked my car up within 5 minutes I realized I was not givin my title or insurance proof and no emisions receipt, so I called them and turned around to go back and pick them up. During the next 13 days I was looking for my extra set of keys and remote I put in a envelope and gave to them to work on my car, which I never found because I realized I gave them the keys and they never gave them back to me or left them in my car, I have my set I always use and didn't notice it at the beginning that they didn't give them back to me. After talking to them and the district manager, he said if they don't find them they will not get new keys for me. I need you're help, it is you're employees that misplaced or lost my keys and I need a new set of keys made. I don't know what else to do but look into legal advise next.
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Maldine
February 15, 2010
Unprofessional mechanics, professional scammers
I called for an appointment on 3/19/09 and Monro told me to bring the truck in on 3/20/09. When I showed up they didn't even have me on the list but took me anyway and told me they were busy but there was no one in the parking lot. They were to inspect a rattle coming from underneath the drivers side. Upon inspection they told me that the Cat needed to be replaced and would cost me $1075.00 and that was without labor. Getting ready to walk out the manger offered me $900.00 for the job. Waht a joke!!! I did my research before I went an a Cat cost around $250.00 and I figured labor to be $100.00 since he told me it would only take an hour to replace. I walked out and went home an had a friend look at the noise. He removed a small rusted ID plate that ford install on top of the cat to identify Part number etc. Noise disappeared problem solved. It took all of 2 minutes. What kind of mechanics do they have working there? In these hard times you are looking for good service and a deal. They would have replaced my cat and there was nothing wrong with it and would have cost me a bundle. Any by the way they difference between 1075 and 900 was the fifteen percent discount which I was aware of. I will make sure that I don't ever go there again!!
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