Monro Muffler
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Category: Automotive
Contact Information
United States
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Monro Muffler Reviews
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wayne12
November 30, 2010
thiefs
they scamed me and i am mad im 23 and i can bearly move from an acciendent
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Apocalypse78
May 3, 2010
Almost got in trouble because of Monro Muffler
I got my car inspected in July and went through a DUI checkpoint last week. The officers noticed that my inspection sticker looked weird and upon further review they discovered that Monro had changed the number 1 to a number 7 by putting a piece of black tape or a piece of another number on the number 1. I never noticed it before but the officers told me that I could get in trouble for it being altered. The officers told me to go back to Monro and get a new inspection sticker; when I told the man at Monro what happened and he was very rude in dealing with me and told me that I would have to make an appointment to get it re-inspected even though I told him that the officer told me that I could get in trouble for having it like that.
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tribeman
November 9, 2009
bad buiness
i have had many issues with monro muffler. i will never go back to this location. the people they have running it are very imature and have filthy language. they broke my truck, and said they made it right but it still was not the same. they smoke in the garbage and have there freinds and girlfriends there working on there own cars. this place is a joke and i have talked with other victoms of this garage and they say they will never return. please do somthing about this store. the manager is even doing these things with the employees. and i even believe there might be drug dealing going on there.
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Evton
October 6, 2009
Terrible company
Monro Muffler/Brake technician crashed my car during the wheel alignment. They pretend nothing happen; they parked my car in shopping center parking lot after the wheel alignment. As they know the parking lot is disclaim area.Monro Manager Keith Ravens claimed that there was no any damage when he parked my car; the impact could be hit by the another car.(ie Hit and run)I really don't believe it, the impact in my car looks like somebody drove my car backward, then hit to the concerte wall corner or pole sth. The impact is very localize and sharp deep shape.There is no any car shape like this. Between 3:15PM and 4:30PM, only the Manager Keith Ravens and technician Jason Jones owned my car key.They did crash my car.They try to walk away the responsiblity so parked my car in the parking lot. Monro Muffler Brake in Cary Walnut street refuse to pay for my car damage. My car damage cost $3065.20. I need to call my own insurance company. I feel very very unfair, I just want to have wheel alignment, now I need to spend extra$ 500 dollars for my deductible and maybe increase my premium because I did the claim. Although they insisted they did not do that, my car impact is a very powerful silent witness.I can send you my car damage photos, you will believe what I am telling you is true.
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Patrick
July 22, 2009
Bad customer service
I talked with the manager on 7/9/09 at store 857 and told him that my ABS and break light went on & wanted him to look at the car. I told Anthony Bellman that it was imperative that the car be in good working order by the time I drove back from Upper Arlington, ohio to Maryland on 7/12/2009. I got a call from the shop that they were not sure what was causing the warning light to go off but noticed that the rear drum break was bad and needed to be replaced. He believed that it was a potential cause of the warning light. I received a finished call that stated he checked the breaks and did several hard stops and it looked to be ok. My wife picked up the car and drove it one block back to the house. I took the car out saturday 7/11/09 and noticed an uneven grinding on one wheel not consistant with the normal wearing of new break pads. Since the store was not open on sunday 7/12/09 and their limited warranty stated that I cannot have other mechanics look at the car, Store 0857 did not comply to our agreement that the car would be fixed and in good working condition by 7/12/09. I was forced to purchase a ticket to fly my wife back in time for work on 7/13/09 for $148.60
I went back to store on Monday 7/13/09 where they removed rust from the left drum break. They stated that they do not offer refunds and that I must call customer service. The customer service said they would only provide a check for $100 so I am still out $48.60 and the ABS/break light still has gone off twice. My advice to anyone is that you don't go to this station. They stated that the car was fixed when it still had problems and deflected any problems to their customer service department.
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