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D D Conner
March 22, 2011
overcharging & dishonesty
I took my car into Monro Muffler/Brake & Service in Tallmadge, Ohio because I was having trouble with my brakes. They told me my rear brakes were bad (that part was true) and that my anti-lock brake system was bad. The total estimate for the brakes was $2100. They also said my coolant was leaking into the engine, contaminating the oil and the cost of fixing this would be another $900. My boyfriend said there was no way...take the car across the street to the dealer. So I did, and guess what? There was nothing wrong with the anit-lock brake system. It cost me $320 to fix the rear brakes. And the dealer only charged $385 to fix the problem with the coolant leaking. There's a huge difference between Monro's charge of $3000 and the dealer's charge of $705. DON'T GO TO MONRO UNLESS YOU WANT TO BE SOLD UNNECCESSARY PARTS AND OVERCHARGED FOR THE WORK YOU DO NEED!
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nipsy
November 21, 2009
False Repairs
I took my car in for an oil change on 11/21/09 on a used car I recently purchased. I also asked the manager to check the heater as my heat was not working in my car. He came back 15 minutes later and informed me I had a badly leaking water pump, an oil leak on the valve gasket cover, and my thermostat needed replacing. A total estimate of repairs and labor of $479.97. I became very upset as I am moving cross country in less than two weeks, a fact the manager knew. I informed them I had to come up with the money and would be back. I then took the car to another mechanic who informed me all the statements done by Monro were FALSE. My water pump not only had no leaks, but had no fluids in it, a fact I was not informed of. My oil is NOT leaking, there was a spot of oil on my manifold. And my thermostat is NOT broken, a knob inside was damaged, easily repaired by a screwdriver. This jerk had me almost in tears worried I would have to postpone my move so I could afford repairs I didn't need. I feel he did this because I'm female and I would get it fixed before my trip.
I will NEVER go back here and I am informing everyone I know to not enter this business either.
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